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Orlando
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JOB DETAILS |
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| Career Field |
Computer/IT - All
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| Job Duration |
Full Time |
| Job Shift |
Day |
| Salary Offered |
Open
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| Relocation Assistance |
Not Available
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JOB DESCRIPTION |
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SUMMARY
Working with all levels of management and staff to develop, coordinate and maintain the enterprise configuration management database.
ESSENTIAL FUNCTIONS include the following:
Develop, coordinate and maintain the enterprise configuration management database to ensure relationships are accurate and documentation is up to date.
Identify, manage, and verify the versions of all configuration items.
Perform basic backup functions for the enterprise monitoring systems.
Develop and maintain processes, procedures and standards for the configuration management database.
Work with all levels of personnel to analyze, evaluate, enhance and report on information system data.
Assist technical teams in managing documentation and standards.
Communicate with all levels of management and staff concerning information related to the configuration management database.
Work with project teams and business unit management on projects and initiatives regarding new configuration items and the CMDB.
OTHER RESPONSIBILITIES
Perform related duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities associated with this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS & ABILITIES
Excellent planning and organization skills.
Ability to manage a monitoring system.
Ability to manage alerts and identify trends.
Ability to import and export data
Ability to create simple queries to compare data from sources
Strong verbal and written communication skills.
Work well with a team, as an individual, and across teams.
Understand and apply guidelines, policies and procedures.
EDUCATION and/or EXPERIENCE
Bachelors degree from a four-year college or university
IT experience which adheres to a methodology such as ITIL is a plus
Experience in information security systems, MySQL and SQL, LAN/WAN, Database structures, Telephony, Systems Management, MS Excel, MS Access, .CSV files are a plus
CERTIFICATES, LICENSES, REGISTRATIONS
ITIL foundations a plus
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