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JOB DETAILS |
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| Career Field |
Hospitality/Travel, Accounting, Professional
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| Job Duration |
Full Time |
| Job Shift |
Night |
| Minimum Education |
High School or Equivalent (GED) |
| Salary Offered |
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| Wage Offered |
$12.00/ per hour
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| Relocation Assistance |
Not Available
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JOB DESCRIPTION |
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WESTIN IMAGINE JOB DESCRIPTION:
NIGHT AUDIT
Rising above the Orlando Orange County Convention Center, The Westin Imagine Orlando will be the area’s newest Florida art-deco style hotel. Located within the heart of Orlando’s Convention Corridor, the hotel will feature 315 guest rooms, including one and two bedroom suites. With over 7,100 square feet of state-of the-art conference and meeting space facilities, meetings will be unrivaled. Meeting attendees can delight in professionally planned banquet and catering events where award-winning chefs pamper every palate.
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time. If you believe you have the passion to carry on this legacy, then we want you to send us your résumé.
Essential Duties and Responsibilities
• Guest registration and room assignments, accommodating special requests whenever possible.
• Possess a thorough knowledge of hotel, rates, packages and discounts - how to handle them and how they relate to other departments.
• Possess a thorough knowledge of resort credit and check cashing policies and procedures and adhere to them.
• Develop a proficient knowledge of computer system.
• Develop a proficient knowledge of unit locations, types, outlets, hours of operation and staff.
• Notify housekeeping of late check-outs, early departures, special requests, and early check-ins.
• Develop a working knowledge of the reservations department; accept same day and future reservations when necessary.
• Know cancellation procedure, as well as guest check-out and special handling procedures.
• Inspect all areas of the department and handle any problem that may arise in areas when department managers are not present.
• Check with all departments at the beginning of shift and immediately call the PBX operator, giving his/her beeper/cell phone number, informing the operator that he is now on duty.
• Review staffing levels of operating departments. When necessary, take appropriate actions to supplement or release, contacting department manager or director when needed.
• Handle any emergency that may develop on the property and inform proper authorities and/or personnel.
• Keep close contact with security and request reports on their observations as well as conditions on the Resort.
• Strive to be an energy conservation manager, looking for areas of abuse (meeting rooms, etc.)
• Front Desk Staff will speak to the Resort Night Manager when calling in sick, when the department head is not present and he/she will determine whether or not the department lead needs to be called.
• Assist front desk with relocating guest on overbooked nights and accommodating special requests.
• Handling guest problems/incidents unable to be resolved by front desk agents.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Answers inquiries pertaining to hotel policies and services.
• Greets guests
• Patrols public rooms, investigates disturbances, and warns troublemakers.
Education and/or Experience
• This position requires a high school diploma or general education degree (GED).
• This position requires at least one year of previous guest service related experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of JDE, HOST, Galaxy Database software; outlook Internet software; excel Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Valid driver’s license required with at least three (3) years driving experience and must meet company’s driving requirements.
Other Skills and Abilities
Must be able to speak and understand fluent English. Must be guest service oriented. Demonstrate ability to handle any problem situation, guest complaint and emergency as it arises.
Other Qualifications
• One year of supervisory experience required; two years of hospitality industry experience preferred.
• Must be able to work weekends, and holidays.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the associate is regularly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The associate is frequently required to stand and walk. The associate is occasionally required to sit and climb or balance. The associate must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the associate is regularly exposed to outside weather conditions. The associate is frequently exposed to wet and/or humid conditions. The associate is occasionally exposed to moving mechanical parts; fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually loud.
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