VOICE ENGINEER - CONTACT CENTER -

VOICE ENGINEER - CONTACT CENTER -(

Job Number: 1510545)

Description

Colonial Bayside Building

17757 U.S. 19 N., Suite 500

Clearwater, FL 33764

The Voice Engineer is responsible for design, installation and support of voice solutions for BayCare Health System. Voice Engineer must possess an in-depth knowledge of unified communication technologies and have the ability to articulate the benefits of the technology and relate them to the customer's business needs. Responsible for being the technical lead and escalation point for implementing and maintaining all aspects of voice technology. This includes daily support incidents, troubleshooting voice issues, and training users. Maintains technical expertise in identifying, evaluating, selecting or developing voice and/or video systems. Prepares and ensures that appropriate network documentation exists, including operational instructions, asset databases, and issue tracking. Provides regular monitoring and voice network analysis regarding short and long-range planning for in-house systems.

Qualifications

Certifications and LicensuresNone Required
EducationRequiredHigh School or EquivalentPreferredBachelor's
ExperienceRequired5 yearsTelecommunicationsRequired2 yearsVoice Communications
Specific SkillsRequiredOrganizational skillsRequiredKnowledge of regulatory standards appropriate to positionRequiredComputer skills appropriate to positionRequiredWork independentlyRequiredCritical thinking skillsRequiredComputer skills appropriate to positionRequiredCustomer service skillsRequiredWork with a teamRequiredInterpersonal skillsRequiredWritten and verbal communication skillsRequiredDelegation skills

Organization: 0020-BAYCARE HEALTH SYSTEM

Primary Location: FL-Clearwater-Information ServicesSchedule: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: DaysShift Hours: 8:00 AM - 5:00 PM

Weekend Work: Occasional

On Call: Yes