END-USER SUPPORT ANALYST II

END-USER SUPPORT ANALYST II(

Job Number: 169261)

Description

The End-User Support Analyst II is a mid-level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. The End-User Support Analyst II is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. The End-User Support Analyst II also provides basic phone support and support of mobile devices.

This position will require Travel between Pinellas, Hillsborough and Pasco.

Must have hands-on experience with:

• Windows 7
• Microsoft Office 2013
• Windows Server
• Active Directory
• DHCP
• Networking

Must have own transportation - mileage reimbursed.

Qualifications

Certifications and LicensuresNone Required
EducationRequiredHigh School or EquivalentPreferredAssociate'sRelated FieldPreferredBachelor'sComputer Science
ExperienceRequired5 yearsComputer RelatedOr3 yearsRelevant experience with Associate's
Specific SkillsRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredWork independentlyRequiredCritical thinking skillsRequiredCustomer service skillsRequiredWork with a teamRequiredOrganizational skillsRequiredAdministrative and clerical skills

Organization: 0020-BAYCARE HEALTH SYSTEM

Primary Location: FL-St. Petersburg-St. Anthony’s HospitalSchedule: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: DaysShift Hours: none

Weekend Work: Occasional

On Call: Yes