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Orlando
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JOB DETAILS |
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| Career Field |
Banking/Financial Services, Customer Service, Call Center
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| Job Duration |
Part Time |
| Job Shift |
Day |
| Minimum Education |
High School or Equivalent (GED) |
| Salary Offered |
Open
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| Relocation Assistance |
Not Available
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JOB DESCRIPTION |
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Pay, Benefits, & Work Schedule
This PART-TIME Bilingual Position will begin on November 30, 2009.
7455 Chancellor Drive location.
Training will last for approximately 4 weeks.
The TRAINING HOURS are 10am-5pm Monday through Friday.
Once the training has been completed the possible SCHEDULED WORK hours are:
PART TIME - 32.5 hours with 1-hour flex start time
Available schedules fall between the hours of 6am and 10pm, but are subject to change based on business needs. Flexibility to work within these hours and on Saturday/Sunday is required. Hours are subject to change based on business needs.
Duties and Qualifications
This PART-TIME BILINGUAL position: Handles inbound service calls from customers, while looking for sales referral opportunities for personal banking products and services. Answers customer questions within set standards. Resolves problems and complaints customers may have about banking products and services. Trains on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals. Handles routine inbound service calls from customers, makes sales referrals within set productivity standards. Resolves customer problems and complaints with assistance.
Minimum Requirements:
Bilingual (English/Spanish)
High school or GED equivalent;
1 year customer service experience with demonstrated sales ability.
Availability and flexibility to work a schedule within the hours of 6am-10pm and weekends.
Excellent communication skills
Computer PC skills
Proven job stability.
The ability to be bonded, and undergo the successful completion of a criminal background check, and drug screen.
Preferred Qualifications:
1 year Inbound Call Center Customer Service
Interested candidates, please click 'Apply for this job' to be redirected to our company career section. Click 'Advanced Search' and use Job Opening ID 159887 to locate the 'Part-Time (32.5 hours w/benefits) Bilingual (English/Spanish) Inbound Customer Service Rep' position and submit your resume today!
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