Customer Service/Collection Professional
- Employer
- Collect Southeast, LLC
- Location
- Lake Mary, Florida
- Salary
- Hourly/Plus a competitive bonus program
- Posted
- Apr 01, 2014
- Closes
- May 31, 2014
- Industry
- Financial Services
- Category
- Customer Service, Entry Level, Legal Attorney
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
Job Description
Collect Southeast, LLC. has helped thousands of Americans satisfy their outstanding obligations, guiding them to an improved financial position and a fresh opportunity to participate in our economy. By following the Fair Square Promise we help these individuals improve their financial health in a fair and courteous manner. Our team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with our customers to obtain the best possible results.
We are looking for Customer Service / Collection Professionals for our Lake Mary, Florida location.
Essential Job Functions:
- Resolve portfolios of consumer debt through effective preparation, rapport building, coaching/negotiation and call closing.
- Develop effective collection strategies by using available resources to analyze each customer’s information and financial situation.
- Work in partnership with each customer to establish common goals, understand the customer’s reality, overcome obstacles and identify options to secure payment commitments.
- Solidify payment commitments and leave a positive lasting impression in every interaction.
- Perform duties with honesty, integrity, and in compliance with the applicable laws and regulations that govern our industry.
- Meet or exceed monthly production goals.
Skills/Knowledge/Education:
- High school diploma/GED.
- Proficient with PC based internet/software applications; ability to learn new technologies.
- Communication skills utilizing active listening.
- Prioritization skills with the ability to multi-task in a fast paced environment.
- Bilingual English/Spanish a plus.
Salary:
- Hourly / Plus a competitive bonus program that can pay you on all collections starting from the first dollar collected with no quota.
- Paid comprehensive training.
- $250 sign on bonus eligible after 90-day of employment.
- Excellent benefits package available after 60 days of employment.
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