Retail Customer Support Representative

Thank you for your interest in our Part Time Retail Customer Support Representative position at our retail stores in the Florida Region.

Who we are
Verizon Wireless owns and operates the nation’s most reliable wireless network, serving over 90 million voice and data customers.  Headquartered in Basking Ridge, New Jersey, Verizon Wireless is a joint venture between Verizon Communications and Vodafone.

What we offer our Retail Customer Support Representatives
Beyond a progressive environment, we offer exceptional earnings potential and a comprehensive benefits plan featuring: 
     Industry-leading medical, dental, and 401K available on your first day of employment
     Award-winning employee training and career development programs
     Tuition Assistance 
     Discount Employee Phone Program
     Life Insurance 
     The part-time position pays $12.00-14.50 per hour.
     Performance-based yearly incentive/bonus pay
     Incentives for various shifts and/or holiday work

Retail Customer Support Representative Job Description
Our Retail Customer Support Representatives work in a fast-paced, intense, results-oriented environment.  The main responsibilities are explaining devices, accessories, and calling plans/billing; assisting the sales team in completing orders and sales, calling existing customers to inform them of available product or service upgrades; learning about new products; answering customer questions; and coaching new employees.   

Retail Hours and Work Schedule
Our Customer Support Representatives work with others to promote an environment offering 100% customer satisfaction.  Each representative works hard to meet customer needs and soft quotas while exceeding service expectations.  We currently have part-time positions available. 

Our retail store hours are 9:00 a.m. – 9:00 p.m., 7 days a week, 365 days a year.  Work schedules do vary from week to week; some holidays may be required, and overtime is offered on a volunteer basis.

Retail Customer Support Representative Training
There is a paid training period that lasts 3 weeks, Monday through Friday each week. Training schedule is 9a-6p.   

Potential Candidates Must….
     Have the ability to work in a fast-paced, intense, and results-oriented environment that offers very little down time.
     Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task listening to the customer, sharing information, and promoting or selling our products and services.
     Enjoy solving problems and helping others.
     Be able to remain up-to-date on products, services, and company in an ever-changing environment.
     Have the ability to work with frustrated customers while effectively and efficiently handle this type of situation.    
     Be able to think quickly and start fresh with every customer.  
     Be dependable, organized, and punctual.  
     Able to work effectively as a team, partnering with both the sales team and other Customer Support Reps to create the best customer experience possible.
     Be able to work retail hours set by the Store Manager in a store that is open 7 days a week.  
 
                                   We Are Verizon Wireless

We have work because our customers value our high-quality communications services.
We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on.
 
We focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs.
We know our products and can explain them to customers. We focus on fundamental execution. We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage.
 
We know teamwork enables us to serve our customers better and faster.
We embrace diversity and personal development not only because it’s the right thing to do, but also because it’s smart business. We are driven not by ego but by accomplishments. We keep our commitments to each other and our customers. Our word is our contract. We respect and trust one another, communicating openly, candidly and directly since any other way is unfair and a waste of time. We voice our opinion and exercise constructive dissent, and then rally around the agreed-upon action with our full support. Any one of us can deliver a view or idea to anyone else, and listen to and value another’s view regardless of title or level. Ideas live and die on their merits rather than where they were invented.
 
We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have.
We are committed to do the right thing and follow sound business practices in dealing with our customers, suppliers, owners and competitors. Our competitors are not enemies; they are challengers who drive us to improve. We are good corporate citizens and share our success with the community to make the world in which we work better than it was yesterday.
 
We know that bigness is not our strength, best is our strength.
Bureaucracy is an enemy. We fight every day to stay “small” and keep bureaucracy out. We are more agile than companies a fraction of our size, because we act fast and take risks every day. We see crisis and change as opportunities, not threats. We run to a crisis, not away. Change energizes us. We work hard, take action and take personal accountability for getting things done. Our actions produce measurable results. Everything we do is built on the strong foundation of our corporate values. We work 24x7 because our customers depend on us 24x7. We know our best was good for today. Tomorrow we’ll do better.