Financial Counselor

Job Description

Essential Functions

• Understands the importance St. Cloud Regional Medical Center places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and employees at all times.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Implements service recovery efforts as appropriate.
• Meet and exceed all performance standards and essential functions of each Patient Business Financial Counselor position.
• Demonstrates excellent verbal and written skills.
• Provides management with information regarding daily operations of department.
• Monitors department productivity and quality assurance performance.
• Identifies department needs and responds appropriately.
• Monitors department activities and provides coaching and feedback to employees when appropriate.
• Compiles and distributes reports providing appropriate feedback to employees.
• Provides feedback to management regarding employees’ performance on designated department reports. 
• Participates in the creation and maintenance of daily/monthly work schedules including callouts and coverage issues.
• Performs timekeeper functions for department.
• Ensures appropriate supply levels are maintained for department.
• Ensures compliance with ongoing Patient Financial Services education requirements.
• Attends educational opportunities outside of department as directed by management.
• Presents materials at department staff meetings as directed by management.
• Performs other duties as assigned.

Requirements

Education/Training

• High School or GED required.  Associate Degree preferred. 

Licensure/Certification

• None

Experience

• Two (2) years experience in a financial, business office, or customer service environment required.
• Proficient in Windows environment.  
• One (1) year PC/Windows experience.