Overnight Customer Service Associate

Job Description:

• You've got big ideas - and the skills, energy and dedication to actually bring them to life. You know the "next big thing" when you see it, and you always want to be part of the action. We're exactly the same.
• So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference.
• At Convergys, the world leader in relationship management, we're doing just that - every day.
• We help clients maximize the power of their contact with their customers.
• When that client is a global icon in consumer electronics innovation - the opportunities for success are limitless.

Join us at Convergys. In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:

• Excellent benefits
• Strong performance incentives
• Exceptional advancement opportunity
• Diversity and respect
• Work with the best, representing the best - all while having fun, earning great rewards, and building a future you always imagined.
• Flexible Scheduling
  • Schedules and shifts are subject to change based on business needs. All applicants must be fully flexible and available to work an overnight shift, with variable days off. 
•  Paid Training
  • Training duration may vary between 4-10 weeks of paid ($10/hr) on-site training. Training includes a combination of instructor led discussion, self paced discovery, computer based learning, as well as hands on methods.

You are applying for a call center position in Lake Mary, FL that requires full flexibility with afternoons, nights and weekends. You must have a minimum of one year  customer service experience working with customers either face to face or by phone.

Education: 

A high school diploma (or GED) is required
 
 Duties: 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy. 
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution. 
• Confirm customer understanding of the solution and provide additional customer education as needed. 
• Prepare complete and accurate work and update customer file. 
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party. 
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. 

Skills:

• Excellent Customer Service Skills
• Upselling experience a plus
• Verbal and written communication skills
• Knowledge of basic computer operations
• Knowledge of cable, cell phones, and other portable electronic devices