Marketing Concierge - Timeshare - Vacation Ownership

DIAMOND RESORTS INTERNATIONAL ®  OFFERS:

• Excellent Earning potential
• Excellent benefits program including company matching 401K after 30 days of hire 
• Eligibility for our tuition assistance program
• Resort Privilege Program (eligibility for travel discounts)
• Industry leading training program
• Fun working environment
• Unlimited real growth opportunities
•  

 IN-HOUSE MARKETING CONCIERGE
 
SUMMARY
 
Provide Sales Center with qualified prospects by booking onsite and walk in guests to Sales Presentation.  Provide General Concierge services for all onsite guests:  offering of area information, booking of area attractions and various tourist type reservations, provide site information to guests and direct guests when necessary to appropriate owner representatives.
 

RESPONSIBILITIES
 

• Greet in-house guests and book them for Sales tours
• Meet and exceed sales goals by maintaining a minimum tour and VPG per week The compensation plan: is a base + commission
• Contact guests on property via telephone to book the sales tours
• Learn and execute scripted sales presentation as provided by Management
• Assist guests in making any reservation or special arrangements during their stay
• Provide customer service and area attraction/ ticket knowledge
• Provide guests with site and area information upon request by guests. 
• Learn and remain current on all area attractions included in Marketing program and various area information.
• Maintain literature on local activities available.
• Reconcile and report monies collected on a daily basis
• Maintain professional physical appearance and maintain a clean organized work space
• Report all negative guest experiences to In House Manager
• Call rooms of clients not booked to tour at the beginning and end of every shift
• Answer house phone to service guests calling from on property and pre-arrival and offer full concierge service
• Must keep and report accurate accounting and reporting of shift details.  All details will be called into the Manager every night and weekly reports will be reviewed with the Manager.
• Responsible for turning in deposits daily, all deposits must be fully reconciled to software and accurately accounted for.  Agents will be responsible for amount not accounted for
• Agents must display responsible conduct as it pertains to accounting of and distribution of “free" welcome gifts for clients
• Attend all In- House and regional staff meetings as requested by Manager
• Attend scheduled one on one training and upon request by Manager

REQUIREMENTS

• High School Diploma or equivalent REQUIRED
• 1-3 years of related marketing experience within the Vacation Ownership/ Timeshare industry Required.
• Must be able to make decisions quickly and accurately
• Must be able to listen to customers’ needs and make accurate suggestions as it relates to customers requests.
• Must have ability to multitask
• Must be able to take direction from Management and adjust to company’s needs
• Must be able to communicate effectively in English:  read, write and speak
• Must have excellent customer service skills and show a genuine interest in providing customers with a memorable vacation experience
• Must have an intimate and wide knowledge of area attractions, and sites of interest, and be able to effectively communicate such information to guests
• Must have an "outgoing" personality
• Must be able to converse with customers by phone and in person
• Must practice good follow through on each client
• Must be able to sit and stand for extended periods of time
• Weekends and holidays are required
• Nights and Days required
• Scheduled attendance requirements may change due to business needs
• Begin your sales or marketing career at Diamond Resorts International® where you can join with one of the worldwide leaders in the hospitality industry in delivering the memorable vacation experiences that everyone deserves, including you!

 
NOW HIRING
Sales and Marketing Professionals
8 locations in Central Florida:

Cypress Pointe Resort
Daytona Beach Regency
Grand Beach
Grande Villas Resort
Liki Tiki Village
Mystic Dunes Resort & Golf Club
Polynesian Isles
South Park
 
No experience is required as full training will be provided.
If you are passionate about selling a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations of a Lifetime™ today.
  
Diamond Resorts offers a very competitive benefits package and a FUN work environment!
Just say YES to an Opportunity of a Lifetime!