St. Pete Customer Service Representative
- Employer
- HSN
- Location
- Saint Petersburg, Florida
- Salary
- NA
- Posted
- Jul 15, 2014
- Closes
- Sep 13, 2014
- Industry
- Retail
- Category
- Customer Service
- Hours
- Full Time
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction.
Responsibilities include but are not limited to:
- Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
- Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
- Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
- Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
- Troubleshoot problems encountered within the customer digital self-service experience
- Take personal initiative to achieve goals and objectives
- Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance
- Other related job duties as assigned
Minimum Requirements & Essential Functions:
- Must live in Pinellas, Hillsborough or Pasco Counties within the state of Florida
- Must have a high school diploma or GED equivalent
- Previous experience in sales or customer service
- Strong PC skills to include: Internet, Microsoft Windows and Outlook
- Strong organizational, detail orientation and follow through skills
- Strong communication skills and a desire to make customers happy
- Ability to connect with the customer and bring excitement to the call