Help Desk Agent

Manpower Staffing wants to tell you more about this amazing opportunity!

Our client has 18 Regional Offices Worldwide, our global company is seeking a Help Desk Agent to join our dynamic team.  They  provide the higher education software , services, and analytics you need to manage your day-to-day campus business faster, easier, and more effectively. They  serve 2,400 institutions in 40 countries across the globe and  believe in Collaboration, Learning, Engagement, Accountability, and Resourcefulness as our Core Values.  

The Help Desk Agent must have: Specific Knowledge, Ability, and Skills:

• Strong knowledge of PC hardware/software and familiarity with video/data products and services

• Strong knowledge of Microsoft Windows, MAC, OS drivers, and familiarity with TCP/IP protocols

• Excellent interpersonal, written, and oral communication skills • Excellent listening and analytical skills and the ability to ask probing questions and understand concerns

• Must possess professional and friendly attitude and ability to develop a rapport with customers over the phone

• Ability to quickly learn and navigate through multiple systems • Strong work ethic and self starter, able to work

Qualifications and Requirements of the Help Desk Agent 

• Must have 2-5 years Inbound Call Center Experience (Which can be verified through a professional reference.)

• Must be flexible to work various shifts, including Saturdays/Sundays, evenings, and holidays as necessary 

• Excellent punctuality and work attendance history 100% attendance is mandatory for training. If you are interested and qualified for this position, please open the link below to apply, and take the  assessment.

Please submit your resume!