GENERAL FUNCTION
This position is responsible for providing high quality personal exercise training, excellent customer service, and product knowledge to members in a safe and clean environment.

JOB RESPONSIBILITIES

• Remains current with wellness industry standards and trends.
• Seeks new members to serve on a continual basis.
• Greets and develops friendly, professional relationships with all members.
• Designs programs that are tailored to individual health and wellness objectives, documents progress.
• Remain alert and attentive to all members in the wellness center.
• Respond promptly and appropriately when rescue or first aid is necessary.
• Enforce all safety rules fairly, consistently with tact and respect.
• Ensure cleanliness of equipment and facility.
• Attend all mandatory meetings and trainings.
• Remains up to date on emergency procedures and family center policies.
• Participates in member retention, special events and fundraising.
• Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.
• All other duties assigned by Management.

JOB REQUIREMENTS
To be successful, you must meet education, training and experience requirements, and you must be able to demonstrate some critical knowledge, skills, and abilities.

EDUCATION, TRAINING AND EXPERIENCE

• High School graduate or equivalent required, Associates or Bachelors in related field preferred.
• Current Personal Training certification through ACSM, NSCA, NASM, or Y-USA required.
• Previous personal training experience preferred.
• Previous customer service experience preferred.
• Current CPR/AED and First Aid certifications required.

KNOWLEDGE, ATTITUDE, SKILLS AND HABITS

• Excellent verbal, written and interpersonal communication skills.
• Excellent follow through actions regarding communication.
• Ability to give clear, comprehensible instructions.
• Ability to protect confidentiality of members.
• Desire and ability to work with people of all ages.
• Demonstrated responsibility and dependability.
• Must exhibit patience, sensitivity and understanding.
• Friendly, customer service oriented attitude with members and fellow employees.

WORKING CONDITIONS

• Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
• May be required to lift and carry up to 50 lbs. in various forms.
• May be required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
• Must be alert at all times, keeping safety in mind. Must possess acceptable hearing and visual capabilities in order to monitor environment and members’ well-being.
• Must possess auditory, verbal and visual capabilities in order to adequately communicate via phone and in person.
• Must be capable of working under pressure in a somewhat disruptive environment.

DISCLAIMERS

• Must complete successful background screening, which includes criminal and drug screening.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.