Client Success Representative, Payroll Services

PrimePay is an employee management solutions provider offering a full range of integrated payroll and HR support services. We are a privately-owned national company, serving all 50 states from over 30 office locations.  

With over 25 years in the business, and a 90% client retention rate, we’ve developed a reputation for delivering some of the best and most personal customer service available. Our dedicated PrimePRO service representatives act as a single point of contact for each of our clients, allowing us to be more responsive, more proactive and more effective in helping our clients manage their staff at every stage of the employee lifecycle. From small companies to large, from one employee to many, our clients count on us to consistently do the right thing for their business, their staff and their own peace of mind.  Put simply, we make payroll and HR easy!

PrimePay has an exciting opportunity in its Tampa, FL office for a Client Success Representative, Payroll Services.

As a Client Success Representative, you will:

• Be the primary contact for assigned client payrolls, ensuring the highest level of client satisfaction
• Ensure payrolls are processed timely and accurately
• Process new hires, changes, garnishment, deductions, etc.
• Complete adjustments, as needed, to ensure tax compliance
• Assist with quarterly and annual reporting requirements

Job Requirements:

• 1 year experience in either a customer service or financial environment
• Previous payroll experience is highly preferred
• Proven customer service, problem solving and organizational skills are a must
• Computer and accurate keyboarding skills are required
• Must be able to multi-task in a fast-paced environment

PrimePay offers a comprehensive benefits program including: medical/prescription, STD/LTD, Life Insurance, Dental, Vision, FSA, 401K, Paid Time Off and Paid Holidays plus a competitive salary.