Welcome Ambassador

Join the fastest growing Vacation Ownership Company in the world,

Diamond Resorts International®
"You Bring Your TALENT.  We Build Your FUTURE!"

DIAMOND RESORTS INTERNATIONAL ®  OFFERS:

• Excellent Earning potential
• Excellent benefits program including company matching 401K
• Eligibility for our tuition assistance program
• Resort Privilege Program (eligibility for travel discounts)
• Industry leading training program
• Fun working environment
• Unlimited real growth opportunities 

Welcome Ambassador

SUMMARY

The Welcome Ambassador creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and F&B outlets and directing them to the Concierge.  The Ambassador must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members.

RESPONSIBILITIES

• Create an overall warm and inviting luxury atmosphere for all of our guests.
• Greet guests as they arrive to check-in at the resort and direct them to the Concierge.
• Anticipate guests’ needs, and respond quickly & professionally to all guest requests.
• Provide information on resort amenities and facilities.
• Oversee the processing of all Privilege Card members and airline miles for all of our guests.
• Communicate and partner with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Perform other duties as assigned.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

Required:

• One (1) year Front Desk experience in a hotel/hospitality environment.
• Knowledge of proper cash handling procedures.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.

Preferred:

• Previous experience in the vacation ownership or timeshare industry.
• Experience using hotel reservations software.

SKILLS

Required:

• Outgoing, friendly personality.
• Ability to work independently or with others as needed.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Basic office administration skills (i.e., typing, filing, answering telephone calls).
• Basic math skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

None.

ESSENTIAL FUNCTIONS:  PHYSICAL & ENVIRONMENTAL DEMANDS

• Occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear.
• Ability to stand for long periods of time.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• The noise level in the work environment is usually minimal.
• Able to work a flexible schedule that may include extended hours, evenings, weekends and holidays.

TRAVEL REQUIREMENTS

None.

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Just say YES to an Opportunity of a Lifetime!

Equal Opportunity Employer