Contracts Supervisor

Join the fastest growing Vacation Ownership Company in the world,

Diamond Resorts International®
"You Bring Your TALENT.  We Build Your FUTURE!"

DIAMOND RESORTS INTERNATIONAL ®  OFFERS:

• Excellent Earning potential
• Excellent benefits program including company matching 401K
• Eligibility for our tuition assistance program
• Resort Privilege Program (eligibility for travel discounts)
• Industry leading training program
• Fun working environment
• Unlimited real growth opportunities 

Contracts Supervisor

SUMMARY

The Contracts Supervisor supports Central Contracts in the daily responsibility to produce accurate and timely Diamond Resorts International® contracts to its clients.  The Supervisor supports Diamond Resorts International® and its management in upholding all company and department policies and procedures.  The Supervisor communicates with other departments and management to resolve problems and expedite work.

RESPONSIBILITIES

• Assist with the oversight of daily operations of the department.
• Perform data entry of legal contracts between the company and its clients.
• Retrieve credit, loan and account history on prospective clients.
• Review contracts created by Contract Specialists for accuracy, following up with the sales sites for corrections and recording errors found.
• Scan documents for archiving and electronic delivery.
• Process sales contracts as needed.
• Communicate with sales sites and other corporate departments via email and telephone.
• Assist with training and coaching of team members.
• Perform miscellaneous data entry and document preparation in support of other departments.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Perform other duties as assigned.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES

Contracts Specialists.

QUALIFICATIONS

Required:

• Three (3) years experience in the timeshare industry or similar field.
• One (1) year supervisory experience.
• Knowledge of timeshare contracts law.
• Computer proficiency in Microsoft Word and Outlook; advanced proficiency in Excel.
• Ability to lead and mentor a team.
• High School diploma, GED or equivalent.

SKILLS

Required:

• Basic mathematical skills.
• Ability to work well under pressure in a faced-paced environment.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

Notary Public license preferred.

ESSENTIAL FUNCTIONS:  PHYSICAL & ENVIRONMENTAL DEMANDS

• Occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• The noise level in the work environment is usually minimal.
• Able to work a flexible schedule that may include extended hours, evenings, weekends and holidays.

TRAVEL REQUIREMENTS

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Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Just say YES to an Opportunity of a Lifetime!

Equal Opportunity Employer