Customer Service Representative - Russian and English

Do you fluently speak Russian and are looking for a fun and dynamic work environment?

A Leading Accommodation site booking over 600,000 rooms per day! We are looking for fully fluent Russian speakers to answer Customer Service related calls from our customers all over the world.

This is a full time position offering a competitive salary and set 6 month scheduling! This is not a sales environment. Our call center is located near Sand Lake road and John young Pkwy off of south Park circle. We're ready to review your resume right now, we're hiring for September start dates!

Main responsibilities include but are not limited to:

• Manage relationships with hotels by providing high levels of customer service and account management support;
• Act as main point of contact with hotels verifying guest information as needed;
• Communicate any developments in service, products, website, or systems; Answer any incoming questions from customers (system, reservations, etc.);
• Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;
• Provide guidance to hotels in utilizing and optimizing our systems;
• Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;
• Ensure timely follow up with hotels provided through feedback; Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;
• Ensure that all administration is completed as required.

Qualifications Required Skills:

• Team player, with a genuine interest resolving customer problems.Solid ability to resolve customer problems effectively;
• Strong written & verbal communication skills;
• Strong computer skills;
• Ability to learn new things quickly; Articulate with excellent telephone manner;
• Efficient, organized and able to work on own. Proactive initiative; Dependable, enthusiastic. Required Education and

Experience:

• High school graduate or equivalency;
• 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc.
•  Hotel/Hospitality industry experience a plus;
• Call center experience in any industry preferred;
• Must be available to work any shift, including weekends;
• Must be able to sit for shifts of 4 hours or more; Must be computer literate.

Please Click to Apply