Tour Receptionist
- Employer
- Diamond Resorts
- Location
- Winter Garden, Florida
- Salary
- N/A
- Posted
- Sep 17, 2014
- Closes
- Nov 16, 2014
- Industry
- Hospitality, Professional
- Category
- Customer Service, Entry Level, Front Desk
Tour Receptionist
This is for face-to-face customer service and administrative candidates in the Orlando area. We have openings in Winter Garden, FL.
The Tour Receptionist graciously welcomes and checks-in the clients coming to a sales presentation. The Receptionist coordinates the sales line (rotor), properly assigns clients to sales agents and updates tour information. The Receptionist updates and keeps track of all tour results. The Receptionist is responsible for daily data entry of tours and updating & maintaining all tour reports in MS Excel. The Receptionist maintains and balances the good faith fund.
ESSENTIAL JOB FUNCTIONS
- Graciously welcome and check-in the clients coming to a sales presentation.
- Obtain necessary information from client to ensure accurate segment assignment.
- Correctly assign client to appropriate sales agent based on specific type/rotor.
- Prepare for scheduled tour arrivals through the preparation of survey sheets; assure owner information has been prepared in advance.
- Identify which clients provided a “good faith deposit” and process upon checking in for the tour.
- Coordinate the sales line, properly assigning clients to sales agents and update tour information.
- Update and keep track of all tour results and gifts provided.
- Refund deposits.
- Reconcile good faith money.
- Prepare Client Booked vs. Showed reports for each tour wave in an accurate and timely manner.
- Update tour information in Atlas specifically through check-in, agent assignment, tour credit. Etc.
- Verify tour information in Atlas is correct through the process of running reports and verifying data.
- Research and prepare tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report twice daily.
- Provide superior customer service in accordance with the Company DRIven to Excellence standards.
- Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
- Perform other duties as assigned.
- MANAGEMENT/SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Required:
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Proficient in computer data entry.
- High School diploma, GED or equivalent.
- Preferred:
- Previous administrative experience.
- Previous experience in the hospitality or timeshare industry.
- Working knowledge of hospitality or sales/marketing data systems.
SKILLS
Required:
- Must have an outgoing personality.
- Able to converse with customers by telephone and in-person.
- Show a genuine interest in providing customers with a memorable vacation experience.
- Able to make decisions quickly and accurately.
- Able to take direction from management and adjust to company’s needs.
- Able to work with minimal supervision.
- Basic typing skills.
- Able to communicate effectively in English (read, write and speak).
- Excellent customer service skills.
- Excellent interpersonal and communication skills.
- Time management; the ability to organize and manage multiple priorities.
- Problem analysis and problem solving skills.
- Initiative and adaptability.
- Detail oriented.
Preferred:
- Frequently required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear.
- Must be able to sit and stand for extended periods of time.
- Must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- The noise level in the work environment is usually minimal.
- Able to work a flexible schedule that may include extended hours, evenings, weekends and holidays. Must be flexible to provide additional coverage on shifts to ensure necessary coverage for all components of the position.
Please Apply!
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