Concierge

Location:  Daytona Beach Resort  

         WELCOME TO DIAMOND RESORTS INTERNATIONAL®Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality. 

ABOUT DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International®, with its network of more than 300 vacation destinations located in 33 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australia and Africa provides guests with choices and flexibility as they design their dream vacation, whether they're traveling an hour away or around the world. Our hassle-free, relaxing vacations give guests a truly memorable experience every time, for a lifetime. 
Diamond Resorts International® manages vacation ownership resorts and sells vacation ownership points that provide members and owners with Vacations of a Lifetime™ through 92 managed resorts, 210 affiliated properties and four cruise itineraries. To learn more, visit DiamondResorts.com.
        
Brief Posting Description     
 

The Concierge provides the Sales Center with qualified members/prospects for timeshare presentations prior to their arrival to the resort. This team member provides general concierge services for all guests. The Concierge offers area information, books area attractions & various tourist-type reservations. The Concierge provides site information to guests.
        
 

JOB RESPONSIBILITIES:

• Effectively and efficiently solicit, qualify and schedule guest for vacation ownership presentations. 
• Meet the established minimum target quota of 25 gross bookings on a weekly basis. 
• Maintain the monthly budget VGA of $1,400 on all tours. 
• Maintain a minimum 85% qualified show percentage for the month. 
• Collect a $40.00 refundable deposit for each presentation booking. 
• Maintain a minimum of 45 outbound calls per day. 
• Responsible for handling inbound and outbound calls daily. 
• Assist with other clerical and analytical tasks as needed. 
• Take ownership of personal behavior and weekly production levels. 
• Effectively and efficiently complete and maintain all activity records, files and reports as required by the Activity Providers, Accounting department and Marketing department. 
• Stock and maintain desk inventory. 
• Adhere to the utmost professionalism when interacting with fellow team members/management as well as owners, members and guests. 
• Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications. 
• Familiar with all company programs, systems and resorts. 
• Adhere to company and federal guidelines as they relate to the Do Not Call list. 
• Ensure compliance with timekeeping, including clocking in & out procedures and attendance. 
• Able to consistently apply training received on computer programs including, but not limited to, Atlas and Kronos. 
• Attend departmental meetings and training sessions as mandated by management. 
• Provide superior customer service in accordance with the Company Driven to Excellence standards. 
• Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests. 
• Operate office machinery (i.e., computer, copy machine, fax machine). 
• Perform other duties as assigned.
• A more detailed job description is available upon request from the Human Resources Department      
• Job Requirements     
   

QUALIFICATIONS

• Required:
• One (1) year previous telephone sales and/or timeshare industry experience. 
• Computer proficiency in Microsoft Word, Excel and Outlook. 
• High School diploma, GED or equivalent.

SKILLS

Required:

• Excellent telephone etiquette skills. 
• Must be friendly and have an outgoing personality. 
• Highly self-motivated with an inner competitiveness. 
• Ability to plan, schedule, confirm and collect monies for activities & events in an efficient manner. 
• Excellent customer service skills. 
• Excellent interpersonal and communication skills. 
• Time management; the ability to organize and manage multiple priorities. 
• Problem analysis and problem solving skills. 
• Initiative and adaptability. 
• Detail oriented.

        
Additional Details     

• Diamond Resorts International® offers:
• Excellent earning potential. 
• Excellent benefits program including company matching 401(k). 
• Eligibility for our tuition reimbursement program. 
• Resort Privilege Program (eligibility for travel discounts). 
• Industry leading training program. 
• Fun working environment. 
• Unlimited real growth opportunities.

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