Lead Dispatcher-3rd Shift

Job Title     
Lead Dispatcher-3rd Shift          
DRI Grand Beach Resort          
   
         WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality. 

DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International®, with its network of more than 300 vacation destinations located in 33 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australia and Africa provides guests with choices and flexibility as they design their dream vacation, whether they’re traveling an hour away or around the world. Our hassle-free, relaxing vacations give guests a truly memorable experience every time, for a lifetime. 

ABOUT DIAMOND RESORTS CORPORATION
Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. 

        
Brief Posting Description     
         
The Lead Dispatcher provides support to Marketing as it relates to dispatch, payroll, reporting and any other administrative function within the department. 

        
JOB RESPONSIBILITIES:

• Perform dispatch duties (i.e., data entry, handling phone calls, etc.). 
• Audit daily and future tours in Atlas. 
• Provide management with departmental production reports. 
• Develop and maintain a continuous training program for dispatch personnel. 
• Develop and update all standard operating procedures for the Marketing department. 
• Maintain a good working relationship with timeshare departments and resort management company staff. 
• Attend one management class and/or webinar a month. 
• Perform resource management, including but not limited to training and motivating staff. 
• Provide superior customer service in accordance with the Company Driven to Excellence standards. 
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, 
• management, owners, members and prospects. 
• Operate office machinery (i.e., computer, copy machine, fax machine). 
• Perform other duties as assigned.
• A more detailed job description is available upon request from the Human Resources Department.

 QUALIFICATIONS
Required:

• Computer proficiency in Microsoft Word, Excel and Outlook. 
• High School diploma, GED or equivalent.

Preferred:

• Six (6) months previous data entry, customer service or back-office clerical experience. 
• Previous experience in the hospitality or timeshare industry. 
• Ability to lead and mentor a team.

SKILLS
Required:

• Ability to type 40 WPM. 
• Ability to work closing shift (3-11) 
• Ability to work Weekends 
• Excellent customer service skills. 
• Excellent interpersonal and communication skills. 
• Time management; the ability to organize and manage multiple priorities. 
• Problem analysis and problem solving skills. 
• Initiative and adaptability. 
• Detail oriented.

        
Additional Details     

•          
• Diamond Resorts International® offers:
• Excellent earning potential. 
• Excellent benefits program including company matching 401(k). 
• Eligibility for our tuition reimbursement program. 
• Resort Privilege Program (eligibility for travel discounts). 
• Industry leading training program. 
• Fun working environment. 
• Unlimited real growth opportunities.