Front Office Agents/PBX-Embassy Suites Lake Buena Vista Suites
- Location
- Kissimmee, Florida
- Salary
- Open
- Posted
- Sep 30, 2014
- Closes
- Nov 05, 2014
- Ref
- 198
- Industry
- Hospitality, Professional
- Category
- Administrative, Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Student (College)
Embassy Suites Orlando-Lake Buena Vista South is in search of Front Office Agents/PBX
The ideal Candidate must possess
Minimum 1 year of front office experience · Excellent customer service skills · Vast Computer knowledge · Strong communication skills · Well organized and extremely detailed oriented . Must be able to work evenings, weekends and holidays
- Duties of Front Desk Agents/PBX
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio.
- Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- - Responds to guest inquiries.
- - Provide administrative, reception and program support to management and staff.
- - Manage phone activity including providing general knowledge to callers.
- - Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.
- - Register and assign rooms to guests.
- - Resolve guest complaints within scope of authority.
You may apply online, in person at 4955 Kyngs Heath Road, Kissimee, Florida 34746 or you may fax your resume at 407-597-4215.
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