Marriott


Group Service Agent - The Orlando World Center Marriott

Marriott International | 32821, Orlando | 10/1/2014


It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Orlando World Center Marriott, located at 8701 World Center Drive, Orlando, FL 32821 is currently hiring a Group Service Agent.

Responsibilities include:  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

Connect and network online with us:

www.facebook.com/marriottjobsandcareers

www.twitter.com/marriottcareers

www.linkedin.com/company/marriott-international

www.weibo.com/marriottcareers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

JOB OVERVIEW

Location
Pay
Industry
Category
Career Level
32821, Orlando
Open
Hospitality
Customer Service, Front Desk
Experienced (Non-Manager)