Membership Services Representative (TAMPA ONLY)
- Employer
- Tampa Metro Area YMCA
- Location
- Plant City, Florida
- Salary
- $8.74 - $10.92
- Posted
- Oct 17, 2014
- Closes
- Dec 16, 2014
- Ref
- 14-0667
- Industry
- Non-Profit, Retail, Sports
- Category
- Customer Service, Sports / Fitness
The Membership Services Representative is responsible for membership sales, membership services and member involvement. Ensures members know the mission of the YMCA and that the YMCA is effectively serving the members. The membership service representative encourages others to be part of the YMCA . Responsibilities include, but not limited to, the following:Greets all members and potential members in an enthusiastic manner.Interviews potential YMCA members and provide them with membership information.Conducts tours of the facility for new and prospective members and provides information concerning available programs and services.Utilizes the association marketing strategies to sell memberships and consistently meet monthly sales quotas.Implement closing practices in order to close sales with potential members that have expressed an interest in YMCA membership.Thoroughly completes and maintains all membership related paperwork.Establishes contact with new members and ensure their satisfaction. Sends welcome letters to all new members. Implements retention practices as they are set forth in the new member connection point system.Conducts all member exit surveys, looks for ways to continue the membership. Maintains knowledge of all current YMCA programs, activities and special events. Assist planning, organizing and running member socials and events. This may include setting up and breaking down for meetings and/or other special events. Acts as a liaison between staff and members that may include tracking and presenting member comments and suggestions to management.Professional in attitude and appearance at all times while following association dress code.
Sales and customer service experience preferred. Completion of pre-employment drug screening and a satisfactory background check.
Sales and customer service experience preferred. Completion of pre-employment drug screening and a satisfactory background check.