LEAD COLLECTIONS SPECIALIST

Join one of the fastest growing vacation ownership companies in the world,

Diamond Resorts International®
Just say YES to an Opportunity of a Lifetime!

Diamond Resorts International® offers:

• Excellent Compensation Plan
• Fantastic Employee Benefits after 30 days of hire 
• Company matching 401K
• New Company Acquisitions worldwide
• Resort Privilege Program (eligibility for travel discounts)
• Career growth opportunities

SUMMARY:

The Lead Collections Specialist provides a superior level of service to owners and team members on the collection of delinquent accounts. The Lead Collections Specialist must demonstrate outstanding team leadership.

RESPONSIBILITIES:

• Operate Noble Dialer, to include reports, creation of lists and agent training.
• Assist team members with takeover calls and problem resolution.
• Responsible for quality assurance within the department, consisting of monitoring and coaching team members.
• Complete QA forms on Collection staff on a bi-weekly basis.
• Update and report on dialer-initiated inbound/outbound call stats including individual agent stats.
• Use leadership skills to resolve owner issues and communicate with other departments.
• Direct and coach team members, as delegated by Collections Manager.
• Prepare departmental payroll on a bi-weekly basis.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Assist Collections Manager with special projects.
• Perform other duties as assigned.

QUALIFICATIONS:

• Two (2) years of related experience.
• Supervisory/management experience, to include interviewing, hiring, evaluation and termination of staff members.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Ability to lead and mentor a team.
• High School diploma, GED or equivalent.

PREFERRED QUALIFICATIONS:

• One (1) year experience in the timeshare or vacation ownership industry.
• Intermediate proficiency in Brio and Atlas software.

SKILLS:

• Ability to communicate in English, in both oral and written form.
• Excellent data entry skills.
• Ability to type 45 WPM.
• Basic math skills.
• Ability to read & comprehend simple instructions, correspondence and memos.
• Self-motivated, with a positive attitude.
• Ability to work independently.
• Ability to present information to top management and public groups.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!  

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Just say YES to an Opportunity of a Lifetime!

Confidential Interviews will be arranged if required.

Equal Opportunity Employer