Revenue Analyst – Reservations Specialist
- Employer
- Exploria Resorts
- Location
- Clermont, Florida
- Salary
- N/A
- Posted
- Oct 24, 2014
- Closes
- Dec 23, 2014
- Industry
- Hospitality
- Category
- Analytics, Communications, Customer Service
Exploria Resorts is seeking a full-time Revenue Analyst – Reservations Specialist
This is your opportunity to join a dynamic team and make immediate contributions to the growing Exploria Resorts brand.
This position is a Dual Role -Will require customer service and will require hands on experience in reservations. Candidate will be on the phones and will be handling Customer Service inquiries.
On a daily basis, you will:
Support the Revenue Management team.
- Assist in development and implementation of reports/tools from multiple data sources to analyze the performance of Exploria Resorts.
- Analyze and report organizational performance trends and business intelligence in order to enhance pricing and revenue-related decisions.
- Produce insightful data models and analyses that have a positive impact on Revenue Management results.
- Responsible for data entry and tracking of room assignments, compiling reports
- Processes reservations by mail, telephone, fax, extranet, central reservation systems referral.
- Process cancellations and modifications and promptly relays the information to the front desk
- Answer incoming calls within three rings and assist with reservations, confirmations, room needs and questions
- Additional projects as assigned
You have:
- At least three years of progressive experience in a hotel reservation or revenue management position or a related field required;
- Must be proficient in MS Word
- Able to communicate effectively, both verbally and in writing;
- Deadline oriented and adaptable to a fast paced environment;
- A TEAM player!
Serving the vacation ownership and hospitality industry for over 20 years, Exploria Resorts offers employees competitive benefits including health, dental, vision, life, disability insurance, vacation pay, and 401K with compensation commensurate with skills and work experience.
Vision
We always strive to work together in order to provide our guests with unforgettable family memories that they will cherish for life.
Mission
The mission of Exploria Resorts is to be a model for the timeshare industry by providing vacation experiences that exceed the expectations of our members and guests. We accomplish this mission by maintaining consistently high standards for training, service, integrity, ethical conduct and trying to “Do the Right Thing” everyday. Our company will always treat our owners and team members as valued individuals, worthy of our respect and appreciation. In doing this, Exploria will positively impact their lives and the communities in which we do business.
Living Values
At Exploria Resorts, we are guided by our values of Hospitality, Integrity, Leadership, and Teamwork.
To learn more about Exploria Resorts, please visit www.exploriaresorts.com
Exploria Resorts
25 Town Center Blvd, Ste. C
Clermont, Florida 34714
EOE/M/F/D/V, DFWP
Please Click to Apply!
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