Risk Management Specialist

SUMMARY OF POSITION RESPONSIBILITIES:   

• Monitors & collects on member accounts & employee accounts for fraud, negative accounts or suspicious activity pulled from various core system reports or vendor systems.
• Reviews and responds to all Shared Branching requests.  
• Review Courtesy Pay reinstatement requests
• Serves as back up IRS Levies, Garnishments. 
• Reviews branch videos. 
• Assists Collections Department as needed.
• Provides education to all levels of staff.  
• Acts promptly to mitigate and prevent losses and reports necessary and/or reoccurring situations to management.
• Uploads accounts to be collected by TransWorld
• Review procedures periodically and recommend changes as needed.
• All other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and Report Delinquent Loan Activities:

Monitoring for and reporting suspicious activity and complying with all Bank Secrecy Act requirements, including completion of annual training. Review and investigate all situations to mitigate or prevent losses.

Productivity and Accuracy:

 Reviews Chargeback’s, Courtesy Pay Reinstatement, report & vendor review

Reporting:

Process daily, weekly and monthly reports in an accurate and timely manner.

Communication: Provide guidance to internal and external members in a professional, courteous and prompt manner in an effort to prevent potential losses to the CU and its members.

Support:

Provide support to internal members and branches with fraud related issues and concerns. Provide support to the Collections Department as needed. Assist law enforcement officials when necessary.

PERFORMANCE STANDARDS:                                                               

• Meet or exceed the following standards of service:

Treat Members with respect. Provide a warm greeting and make Members feel welcome. Take ownership of requests. Find a way to improve Member’s financial life.

• Respond in an accurate and timely manner.
• Create a “wow” experience.
  • Maintain credit union confidentiality as it pertains to all aspects of the credit union.
  • Maintain a good understanding and adhere to OFCU policies and procedures, NCUA, Federal and State regulations and with management approval documents exceptions to policy.
  • Keep updated on changing regulations as they relate to credit union products and services.
  • Consistently display teamwork, reliability, adaptability, strong product knowledge, and good judgment.
  • Complete basic compliance certification within 12 months of employment.

             

  COMPLEXITY OF WORK: Requires excellent communication and observation skills; ability to read and interpret specific directions, responsive and strong decision making abilities and a sound and professional attitude and image.

  RELATIONSHIP OUTSIDE DEPARTMENT TEAM:  Internal and external members as applicable and may be subpoenaed to attend trials as necessary.

  SUPERVISORY RESPONSIBILITIES (if applicable):  N/A

  QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1.REGULAR ATTENDANCE is required.

   

  2. EDUCATION and/or EXPERIENCE

   

  • High school graduate (required).
  • Previous comparable experience (preferred0
  • Knowledge of various collection and fraud regulations including Reg B, Reg Z, Fair Debt Collection Practices Act and the Fair Credit Reporting Act (preferred).
  • Basic proficiency in Microsoft Office products including Word, Excel and Outlook (required).
  3.ON-THE-JOB TRAINING:

   

  • Monitoring for and reporting suspicious activity and complying with all Bank Secrecy Act requirements, including completion of annual training (required)  
  • Completion of Integrity Service & Selling training (required).
  4.LANGUAGE SKILLS:

   

  • Ability to read, write and speak proficiently and effectively in English to both internal and external members individually or before a group (required).
  5.MATHEMATICAL SKILLS:

   

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals (preferred).
  • Ability to calculate fractions, percentages, ratios and averages to create Fraud Reports (preferred).
  6.REASONING ABILITY:

   

  • Ability to interpret a variety of instructions furnished in written or oral form (required).
  • Ability to identify problems, gather data, focus on details and understand the reasons behind problems (required).
  • Analyze and interpret statistical data, focus on details and understand the reasons behind problems (required).
  • Generate effective solutions to problems, consider all aspects of issues, be able to negotiate and compromise, suggest alternative solutions, and be able to balance the business needs of the CU with the needs of the member (required).
  7.OTHER SKILLS AND ABILITIES:

   

  • Possess excellent oral and written communication skills (required).
  • Be highly motivated and well organized with strong interpersonal skills (requied).
  • Ability to demonstrate strong tact and diplomatic communication skills interacting with internal and external team members (required).
  • Ability to prioritize workload and maintain integrity of confidential member and team member information (required).

  WORK ENVIRONMENT: While performing this job, the noise level in the work environment is Moderate Noise (examples: business office with telephones and or computer printer, light traffic).