Sales Agent (Vacation Counselor)

The Vacation Counselor is responsible for the direct sales of Diamond Resorts International® vacation ownership products in a professional and ethical manner.  The primary duties of the Vacation Counselor are to discover the prospective purchaser’s needs & interests and eventually create an interest in buying the Diamond Resorts International® product through a structured sales presentation.  The Vacation Counselor will advise existing and prospective clients on how using the DRI product can provide added value to their lives, and is prepared to address any questions or concerns, while providing top quality customer service through the delivery of the Meaning of Yes®.

ESSENTIAL JOB FUNCTIONS

• Sell vacation ownership packages in a professional and ethical manner.
• Follow up with owners and THE Club® members after the sale based on established policies and procedures.
• Maintain a professional relationship with owners and Club members to develop trust and commitment.
• Maintain open and frequent communication with owners and Club members to encourage participation in the DRI owner referral program.
• Attend all required sales meetings and training.
• Work within established pricing and FDI costs.
• Accountable for meeting acceptable tour-to-sale ratio.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Perform other duties as assigned.

QUALIFICATIONS

Required:

• Two (2) years previous sales experience.
• One (1) to three (3) years of customer service experience.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.
• Preferred:
• Previous vacation ownership or timeshare sales experience.  

SKILLS

Required:

• Effective telephone skills.
• Ability to conduct oneself on a professional and unbiased manner at all times.
• Must be able to clearly explain the product and sales contract.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.
• Preferred:
• Bilingual. 
• CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED
• Active Real Estate License as required by state law.  (Not required for Missouri, Tennessee, Virginia)
• Timeshare license required for Tennessee.

ESSENTIAL FUNCTIONS:  PHYSICAL & ENVIRONMENTAL DEMANDS

• Regularly required to walk; stand; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; bend; kneel; talk or hear.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to talk for extended periods of time.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Able to work in an air conditioned or non-air conditioned environment.
• The noise level in the work environment is usually minimal.
• Able to work a flexible schedule that may include extended hours, evenings, weekends and holidays.

This is for Sales Agents or “Vacation Counselors” and requires a Florida Real Estate License.  We have openings at this time for Orlando, Celebration and Winter Garden, FL.

Please Only Apply If you Have a Current Real Estate License