Benefits / HR Support Specialist

Summary: Assists the Benefits Department by performing the following duties.  Not all duties are assigned, this works as a guideline and maybe revised at anytime.
 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Furnishes employees and clients with  enrollment forms/info, reports, excel data and other benefit related information
• Delivers oral or written messages to appropriate colleague
• Marks, tabulates, and files accordingly
• Operates office equipment such as computer, stamp machine, photocopying machine/scanner and typewriter
• Delivers items to other business establishments by using personal vehicle if needed
• Draft necessary business documents, such as letters, etc. 
• Answering phones and routing calls accordingly, but assists in answering the questions when able
• Helping clients, employees, vendors or brokers with requests via email or phone
• Ability to pull reports from PayPlus
• Ability to create excel spreadsheets with detailed reporting information.  *Must have in depth knowledge of excel and formulas
• Filing enrollment forms, emails or pertinent info according to employee or client
• Creating labels from Word and/or addresses on envelopes
• Familiarize yourself with our current plans/pricing, plan codes and carrier websites.  Once OE information is given, familiarize yourself with the new information.
• In “down time” read up on our products offered and Affordable Care Act (ACA).  Ask questions when needed.
• Greets and assists visitors
• Sharing ideas of ways to improve systems.
• Ability to input data and QC – quality check work

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Team Work - Gives and welcomes feedback. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Seeks increased responsibilities. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Know how to use PayPlus, MicroSoft Office applications like word and excel  

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or kneel, or crouch to file. The employee is frequently required to talk, answer phones and listen to needs of internal staff and customer.