Customer Service Representative/Data Entry
- Employer
- Discovery World Furniture
- Location
- Sanford, Florida
- Salary
- Up to $30,000 per annum + benefits
- Posted
- Jan 20, 2015
- Closes
- Feb 12, 2015
- Industry
- Manufacturing
- Category
- Customer Service
- Hours
- Full Time
Customer Service Representatives (CSR’s) work in an office as part of a team and are responsible for phone lines, maintain customer accounts, order entry, freight rates, setting up truck loads and handle all aspects of customer service. This is a 40 hour a week position, and would require strong multitasking skills, must be very organized, strong correspondence with quality assurance calls and emails. Excel & word skills are a plus, with knowledge of EDI (electronic data integration).
Essential functions of the job:
- Expected to answer the customer’s questions, about the product on the initial call.
- Respond by phone or email to customers, maintaining strong correspondence skills
- Manage customer retention by handling orders, warranty questions, etc
- Expected to gain knowledge of Discovery World products.
- Responsible for accurate data entry.
- Responsible for other general administrative , resale certificates, mailings, new customer set up
- Assist in helping other team members
- Working directly with logistics to schedule delivery appointments
- Time management skills