Reservations Clerk - The Ritz-Carlton & JW Marriott, Grande Lakes (Shared)
- Employer
- Ritz-Carlton Orlando, Grande Lakes
- Location
- Orlando, FL 32837
- Salary
- Open
- Posted
- Jan 20, 2015
- Closes
- Mar 21, 2015
- Ref
- 14001YKR
- Industry
- Hospitality, Professional
- Category
- Administrative, Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
Positions are currently available at The Ritz-Carlton Orlando, Grande Lakes and the JW Marriott Orlando, Grande Lakes. Positioned as a quiet retreat, we’re focused on delivering the luxury and service for which our brands are renowned, while the city’s top attractions are only minutes away. At Grande Lakes we’ll provide you with the tools and rewards you need to meet every challenge. Join us and experience our commitment to excellence, while redefining your future.
The Ritz-Carlton & JW Marriott, Grande Lakes, located at 4040 Central Florida Parkway, Orlando, FL 32837 currently has the following opportunity:
Reservations Clerk (14001YKR): Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.