Assistant Manager, Revenue
- Employer
- Crayola
- Location
- Florida Mall
- Salary
- 39,000 plus benefits
- Posted
- Feb 25, 2015
- Closes
- Apr 09, 2015
- Ref
- 142BR
- Industry
- Accounting, Entertainment / Leisure, Hospitality, Retail
- Category
- Customer Service, Finance, Food / Beverage, Front Desk, Management, Theme Park
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Manager
At Crayola, we believe that unleashing the wonder, adventure and daydreams of every child begins with creative play and color. Our products give colorful wings to the invisible things that are in the hearts and minds of children. Help us create innovative products that inspire children by joining us as a...
Assistant Manager, Revenue
Crayola Experience Orlando
GENERAL SUMMARY:
This role is responsible for managing part time retail, admissions, and food/beverage employees at the Crayola Experience. Ensures the best guest experience at guest arrival and retail check out. Required to work evenings, weekends and holidays.
PRINCIPAL DUTIES & RESPONSIBILITIES:
• Consistently meets all guest satisfaction measures; implement established policies to address guest satisfaction and be responsible for any decisions in response to guest inquiries/comments.
• Achieves monthly and seasonal revenue goals.
• Manages retail, admissions, and food/beverage employees including responsibility for recruiting/hiring, onboarding, time & attendance management, performance management and terminations.
• Responsible for training, operation and maintenance of all admission/cash register systems. Identifies issues and future needs (POS, Broadband, credit card processing, etc.) .
• On a daily basis collaborates with all other CE departments to ensure efficient staff coverage based on traffic flow.
• Maintains general housekeeping & safety standards. Responsible for training and adherence to safety, first aid and evacuation procedures.
• Provide ongoing training to employees to ensure they understand how to respond to emergency and difficult situations.
• Responsible for education and adherence to standard operating procedures and company policies and procedures.
• Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as “Manager on Duty”.
• Support cross training of personnel from other departments.
JOB SPECIFICATIONS:
• Associates or Bachelor’s degree preferred in business, communication, hospitality or related field.
• Three years supervisory experience in visitor services, hospitality or retail environment, previous experience managing cash/receipts function preferred.
• Demonstrated ability to develop/research, implement and measure appropriate guest service, admission and programming procedures, policies and systems
• Proven strong analytical capabilities
• Strong interpersonal and communications stills
• Strong ability for independent and sound decision making
• Required to work weekends, evenings, and holidays
• Proficiency with Microsoft Office required
• Required to be a Crayola first responder
Note: Please use "Crayola Experience" links to apply to this position.