Account Executive - Benefits Implementation

Benefits Implementation Account Executive

Web Benefits Design is a leading national employee benefits technology, communication and administration firm headquartered in Orlando FL.  We Benefits works with companies from 100-25,000 employees in an effort to develop employee benefit solutions on the cutting edge of innovation and value. Our number one goal is to help employers use the power of their people to enhance their organization’s success.

This position partners with the Implementation Lead and other departments to gather information about the client's current benefit processes, to effectively configure their communication website and Benefits Administration portal and work with a team to provide ongoing support to the employer group and data team as needed to facilitate the system implementation and electronic transfer of eligibility and payroll information. 

Job responsibilities

• In partnership with the Implementation Manager and support team, attend calls with Sales to Implementation, support in gathering all facts and documents utilized during the sales process.
• Establish a relationship with the employer group and broker contacts 
• Gather all required supporting documentation from employer group or broker pertaining to building their benefits administration system
• Coordinate and distribute gathered information and communicate with the appropriate departments within Web Benefits
• Work with Quality Control to ensure rigorous testing of the group's Benefits Administration site and communication website
• Work with team on census loads and system audits
• Troubleshooting and resolution of customer issues
• Manage the flow/timeline of the implementation to meet deadlines and escalate when necessary
• Participate in meetings to review functionality issues and launch discussions
• Provide formal system training to the broker and group's staff via webinar
• Work with the EDI Team on managing the implementation of all electronic interfaces requested by the employer group
• Minimum Qualifications:
• Education:  Bachelor’s Degree
• Min 2 years benefits administration experience required
• Experience in a customer service/support role
• Data Management/intermediate excel experience
• technical experience such as help desk support, benefits administration implementation or software configuration ideal
• Must have a Yes! Attitude and can work under pressure while maintaining composure and professionalism.

Skills/ Abilities:

• Strong project management/leadership skills
• Solid technical aptitude
• Ability to handle and resolve issues 
• Excellent organization and prioritization skills
• Strong customer service skills
• Ability to be an effective team member/leader
• Must be able to work outside of normal work hours
• Excellent written and verbal communication skills
• Strong keyboarding skills
• Intermediate Microsoft Office Skills
• Excellent time management skills