Credit Collections Call Center Representative

JOB SUMMARY:
Responsible to contact account holders with inquiry into payment of delinquent accounts. 
Use strong oral communication skills to research, substantiate, reconcile and generate customer account adjustments in accordance with company policy.
 

ESSENTIAL FUNCTIONS:
 

• Work the accounts of assigned collection files per work standards.
• Make arrangements with the customer to pay the entire outstanding balance or set up the best possible arrangement.
• Document all collection activity in the Badcock Central Collections system in a concise and accurate manner.
• Correct any deficiencies or oversights as outlined by management during telephone monitoring or quality reviews.
• Perform special projects or tasks as assigned by supervisor.

 
 
CERTIFICATIONS, LICENSES, REGISTRATIONS and other REQUIREMENTS:
 

• Comply with the Fair Debt Collection Practices Act (FDCPA), as well as state and city laws and provisions as outlined in the Account Representative Training Program.
• Ability to lift up to 10 lbs, sit, stand, walk, bend, twist and reach with arms and hands.
• Work varying shifts to include late evenings and weekends.
   

KNOWLEDGE AND SKILLS:
 

• High School diploma or equivalent.  Bi-Lingual a plus.
• One to two years experience in accounts receivable, credit granting or customer account reconciliation.
• One year experience in customer service.
• Ability to communicate effectively with customers, dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.
• Good customer service skills with a professional and positive telephone presence.
• Ability to read and interpret documents such as operating and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure and compute percent, etc.
• Computer skills to include, Outlook, Word, Excel, etc.
• Effective time management skills and the ability to multi-task and be highly organized.