Accounts Receivable Specialist
- Employer
- Tourico Holidays Inc.
- Location
- Altamonte Springs, Florida
- Salary
- $16.50/hour
- Posted
- Apr 20, 2015
- Closes
- May 04, 2015
- Industry
- Accounting, Financial Services
- Category
- Call Center, Finance
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
Accounts Receivable Specialist
Prepay Accounts and Chargeback Specialist
Responsibilities:
Manage a portfolio of pre-pay accounts to monitor balances as well as collect payment
Carry out the duties involved in the full cycle of chargebacks by researching, disputing, monitoring, resolving and recovering charges deducted (The main focus will be to collect on any pre-pay balances that were not received through the automated process while also working on the daily recovery of chargebacks)
Essential Functions include but are not limited to the following:
Focus is on accurate and timely response to chargebacks received daily while posting chargeback entries in the back office.
Maintain a prepay aging report on a weekly basis to monitor balances
Collect payments due by prepay clients
Work on refunds that need manual processing
Post payments and reconcile accounts
Assist consumers with calls on credit card charges
Liaise with the consumers’ banks on authorization or charge questions
Focus on accurate and timely response to chargebacks received daily while posting chargeback entries in the back office
Dispute and recover invalid deductions/chargebacks
Prepare monthly status report of the chargebacks
Work strategically with the fraud department on chargeback trends to reduce fraud
Work strategically with the credit card processor companies on any processor issues or changes
Performs other assigned tasks and duties necessary to support the Accounts Receivable department
Requirements:
Associate degree or higher (preferred)
2 years minimum of related experience
Knowledge of the card scheme processes for Visa, MasterCard, AMEX and PayPal
Analytical and detail oriented with strong organizational skills
Strong negotiation and problem solving ability and effective follow-up skills
Ability to work closely and develop good working relationships within and across departments
Strong written and verbal communication skills, intermediate to advanced Excel skills
About the Company:
Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.
Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 26 location with over 450 employees providing service in 13 languages.
Benefits:
The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax deferred 401(k) plan is also available. Employees receive paid time off, plus nine company holidays and a floating holiday. Access to travel discounts are offered as an employee benefit.