In House Marketing Manager
- Employer
- Diamond Resorts
- Location
- Orlando, Florida
- Salary
- Competitive
- Posted
- May 28, 2015
- Closes
- Jul 06, 2015
- Industry
- Entertainment / Leisure, Hospitality
- Category
- Communications, Marketing
Join one of the fastest growing vacation ownership companies in the world,
Diamond Resorts International®
Just say YES to an Opportunity of a Lifetime!
Diamond Resorts International® offers:
- Excellent Compensation Plan
- Fantastic Employee Benefits after 30 days of hire
- Company matching 401K
- New Company Acquisitions worldwide
- Resort Privilege Program (eligibility for travel discounts)
- Career growth opportunities
SUMMARY:
The In House Marketing Manager is responsible for all internal marketing activities at the designated location(s). The Manager provides direct management of the Concierge as well as other Marketing team members. The Manager develops, establishes and maintains marketing strategies to meet organizational objectives. The Manager effectively manages the marketing, advertising and promotional activities within the designated location(s), as directed by the Director of Marketing and company initiatives.
RESPONSIBILITIES:
• Interview, hire and train team members.
• Plan, assign and direct work.
• Conduct performance reviews.
• Motivate, reward and provide disciplinary actions according to Diamond Resorts International® policies and procedures.
• Provide supervision of his/her direct reports.
• Lead department initiatives to increase productivity.
• Conduct weekly staff meetings to ensure departmental goals are being met.
• Train and motivate staff on scripted presentations and area information.
• Oversee quality control on all in-house marketing programs/activities.
• Provide guidance to Supervisor on weekly goal setting within the department.
• Maintain total site marketing penetration as set by Diamond Resorts International®.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report and Five Year Owner Arrival Report.
• Compile reports as directed by the Director of Marketing.
• Conduct weekly & monthly review of targeted threshold including monthly evaluation of each Concierge.
• Develop and update all standard operating procedures for the In House Marketing department.
• Coordinate with Sales regarding new marketing programs or changes thereof (booking/gifting policies).
• Oversee work schedules to control overtime.
• Submit team member payroll in a timely manner.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Perform other duties as assigned.
QUALIFICATIONS:
• Two (2) years work experience in the timeshare industry.
• Five (5) years management/supervisory experience.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Proficient is the use of marketing software systems & databases.
• Ability to lead and mentor a team.
• Bachelor’s degree/coursework in Business Administration, Marketing or related field.
PREFERRED QUALIFICATIONS:
• Associates or Bachelor's degree in Accounting.
SKILLS:
• Ability to run and analyze reports for management purposes.
• Proficient in reading & understanding annual budgets and Atlas statistical reporting.
• Ability to negotiate effectively.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Proficient in producing written narratives updating management on any aspect of job-related issues and/or concerns.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.
If you are passionate about providing a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!
Diamond Resorts offers a very competitive benefits package and a FUN work environment!
Just say YES to an Opportunity of a Lifetime!