Loss Mitigation Manager

Space Coast Credit Union has an exciting opportunity for a Loss Mitigation professional. In this role you will manage and direct the daily operations of the Real Estate Foreclosure, REO/Shortsale , Bankruptcy, Repossession, and Liquidation functions of the department.

You will ensure that a thorough and timely quality control review is completed on Foreclosure, Short sale/REO, Bankruptcy, Repossession, and Liquidation processes to ensure compliance with internal, investor, PMI and other applicable regulatory agencies and that all identified quality issues are effectively resolved.

Additional responsibilities include:

• Sets production and service goals for direct reports in multiple locations. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels. Serves as subject matter expert and escalation point for staff and members regarding Foreclosure, Short sale/REO, Bankruptcy, Repossession, and Collateral Liquidation. Consults with staff on particularly resistant members or difficult accounts and may suggest alternate techniques to reach the desired resolution with the member. Will personally interact with members and vendors to resolve difficult situations. Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to Foreclosure, Short sale/REO, Bankruptcy, Repossession, and Liquidation. Ensures regular and timely communication of required process changes to all areas of the Credit Solutions department. Manages vendor relationships with repossession and Negotiates performance standards and pricing. Monitors agency performance against standards and takes action to move accounts from non-performing agencies. Ensures timely assignment of accounts to foreclosure attorneys, bankruptcy attorneys, repossession agencies, and realtors and thorough follow-up as appropriate. Coordinates, automates, and streamlines the work processes of Foreclosure, Short sale/REO, Bankruptcy, Repossession, and Liquidation functions and establishes measurement standards for staff to increase the operational efficiency of the department. Maintains capacity plans based on account volumes and projections. Develops and analyzes management reports for the purpose of identifying and managing trends in existing delinquency and recommending action plans to counteract trends and reduce delinquency and losses.

Requirements:

• 3 to 5 years’ experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience. Minimum 1 years’ experience in a supervisory position within a Collections/Loss Mitigation function. Knowledge of the principles of lending and/or collections processes, procedures, and regulations. Knowledge of Florida Statutes governing collection/probate practices and Bankruptcy practices. Demonstrated skill in negotiation and issue resolution, Knowledge of credit bureau terminology. Ability to analyze statistical data and draw relevant conclusions.

Education:

• Bachelor’s degree in Business Administration and/or Finance