Phone Customer Service Representative

Wright’s is Tampa’s premier café, bakery, deli, and catering company since 1963.  Employees can expect the following from us:

•    Courtesy, respect, and communication
•    Good working conditions and a fun place to work
•    Proper training
•    Reward and recognition
•    Competitive compensation and outstanding benefits 

The Phone Customer Service Representative is responsible for the day-to-day sales at our café & deli. The customer service rep is tasked with ensuring that Wright’s creativity and quality are enjoyed through guests’ food experiences.  As a customer service rep in our café, bakery and deli, you will do the following: 

•    Assist in-bound call-in customers with orders ranging from sandwiches to specialty cakes to full-service catering
•    Call out-bound prospects
•    Complete training in Deli Prep and Cashier
•    Help other areas as needed such as preparing sandwiches
•    This is NOT a call center environment

Every employee at Wright’s must help to meet our goal of making every visit a special experience for our guests by having:

•    A commitment to offering great food and great service in a clean, safe, exciting atmosphere
•    A commitment to teamwork
•    A good day’s work for a good day’s pay

To join our team of talented customer service reps, you must meet the following requirements:

•    Six months cashier, server, or call center experience plus six months food prep/BOH experience in past three years
•    Initial training and experience as Deli Prep and Cashier 
•    Ability to communicate clearly, especially on the phone
•    Skill in computer technology
•    Ability to work quickly, precisely, and consistently
•    Ability to lift 50 lbs.
•    Ability to work Saturdays and Holiday Season between Nov. 1 through Dec. 31
•    Thrive in an organized environment
•    Seek long-term employment---one year or more
•    Welcome a drug-free, smoke-free environment
•    Agree to a pre-employment background check (criminal and driving)
•    Compensation is between $10-14/hr commensurate with skills and experience

The following shifts are available:

•    Full-time shifts for those who are able and willing to work between 4a and 10p Monday through Saturday. 
•    Part-time shifts for those who can work 15-20 hours/week (trainings are in the morning starting as early as 6am)

Helpful tips for a positive applicant experience:

•    Expect to dedicate at least 30-45 minutes to the application and assessment.
•    Have an email account that you will regularly check.  Be sure to check your junk email folder for emails from both wrights.biz and corvirtus.com and/or add these domains to your safe senders list
•    Do not use a cell phone or tablet to apply. The application and assessment require extensive use of a keyboard, mouse and at least a 9" screen.
•    Have all relevant information for your last three jobs to include name, address, dates, compensation, supervisor information, and reason for leaving.
•    Once submitted, you will be advised whether you meet our needs. If you do, you should expect a call in four business days.  If you do not hear from us, you may call for a status update.