Front Desk Manager - Westgate Lakes Resort - Orlando, Fl

Westgate Lakes Resort

10,000 Turkey Lake Rd

Orlando, Florida 32819

Send resume to: tom_sparks@wgresorts.com, christoper_doles@wgresorts.com, irene_gonzalez@wgresorts.com

At least one year Front Desk Manager experience in large hotel; over 700 units.

SUMMARY

Oversee all front office operations. Assures guest satisfaction with room amenities and service.

Resolve guest complaint in an efficient manner by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following, and other duties may be

assigned.

Hiring and termination of all front office and night audit personnel

Resolve guest complaints

Oversee all phases of front office operation

Produce room forecast.

Maintain operation al budget.

Input payroll into Kronos.

Oversee training and development of personnel

Takes care of all emergency situations on property

Act as manager on duty for the resort

Review nightly audit to ensure accuracy

SUPERVISORY RESPONSIBILITIES

Supervise two managers, three supervisors and 12 team members in the Front Desk, and Night Audit.

Is responsible for the overall direction, coordination, and evaluation of these units. Carries out

supervisory responsibilities in accordance with the organizations policies and applicable laws.

Responsibilities include interviewing, hiring, and training team members; planning, assigning, and

directing work; appraising performance; rewarding and disciplining team members; addressing

complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to

one year related experience and/or training; or equivalent combination of education and experience.

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LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and

legal documents. Ability to respond to common inquiries or complaints from customers, regulatory

agencies, or members of the business community. Ability to write speeches and articles for

publication that conform to prescribed style and format. Ability to effectively present information to

top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and

fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as

fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITIES

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret

an extensive variety of technical instructions in mathematical or diagram form and deal with several

abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit and talk or hear.

The team member is occasionally required to stand; walk; use hands to finger, handle, or feel; reach

with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift

and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to moving

mechanical parts and risk of electrical shock. The noise level in the work environment is usually

moderate.

I have read and understand the essential job

functions as described on this job description.

Employee Name Date

Employee Signature

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Front Desk Manager