Food & Beverage Cluster Manager

This is an excellent opportunity to work in an exciting and thrilling environment. The name behind world-famous attractions including LEGOLAND, SEA LIFE, Madame Tussauds, and many more require a Food & Beverage Cluster Manager to join the LEGOLAND Florida Resort Team!

About Merlin Entertainments

LEGOLAND® Florida is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows and attractions and the all-new water park, LEGOLAND is geared towards family fun! There are currently five other LEGOLAND Parks in the world – LEGOLAND California in Carlsbad, LEGOLAND Billund in Denmark, LEGOLAND Deutschland near Günzburg, Germany and LEGOLAND Windsor outside of London and just opened LEGOLAND Malaysia —the sixth LEGOLAND Park and first in Asia. The LEGOLAND theme parks are a part of Merlin Entertainments Group, the second largest attractions operator in the world.

MERLIN ENTERTAINMENTS plc is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 109 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and c26,000 employees.

Among Merlin’s attractions are - SEA LIFE, Madame Tussauds, LEGOLAND, The London Eye, Dungeons, Gardaland, LEGOLAND Discovery Centres, Alton Towers Resort, Warwick Castle, THORPE PARK Resort, Blackpool Tower, Heide Park Resort, Sydney Tower Eye and SKYWALK.  All brands which are distinctive, challenging and innovative – and which have great potential for growth in the future. Visit www.merlinentertainments.biz for more information.

About the Role

The Food & Beverage Cluster Manager role will be responsible for food quality and service within a cluster of units and for managing the day-to-day operation of those units.   The Food & Beverage Cluster Manager will also ensure all targets regarding profit, revenues, safety, guest experience, turnover, and employee engagement are achieved; ensure the company standards and values are met and all policies and procedures are adhered to; and provide direction to the Food &Beverage service teams via the Food & Beverage Supervisors.

Key Objectives:

1. Responsible for the effective achievement of all targets regarding profit, revenues, safety, guest experience, turnover, and employee engagement by consistently meeting the highest standards of service, food quality, safety, cleanliness, adherence to policies/procedures, etc. throughout all units within the Cluster.

1. Develop and lead a professional, efficient, and effective team with an aligned focus on the guest experience, quality of food and service, and the development of future leaders within the Department. Act as a role model in leading this through the Merlin Way.

1. Provide direction to the F&B service teams through Restaurant Supervisors and ensure effective departmental and interdepartmental communication throughout the Resort.       

About you

Requires proven experience in food and beverage operations in leading teams and managing day to day operational complexities.This position requires a demonstrated track record of success in achieving set targets and objectives within Food & Beverage units.Experience managing a team of direct reports with a proven track record of empowered management in engaging and developing teams is essential.Skilled in problem analysis, problem solving and decision making. Track record of working collaboratively with others to achieve desired results.Patience, flexibility, and the ability to work effectively in a fast paced environment.Strong guest service, interpersonal and leadership skills are required.Computer skills related to standard packages such as Microsoft Office are necessary.

About the benefits

In addition to a fun and friendly environment, you also will find a competitive salary, profit sharing program, and benefits package (including a medical, vision, dental, life insurance and generous 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions which also extends to family and friends, tuition assistance, free unlimited usage of the local transit system, and much more.  Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within the group.

Job ID 3923