Payroll Specialist

Job Description

Job Title:  Payroll Specialist

Great company located in Maitland, FL offering competitive pay, health, dental & vision benefits, team-building activities, vacation and 401k.  If you’re a team player and are looking for a rewarding work environment, this opportunity is for you!  

Summary:  Processing multiple payrolls using various reporting methods from varying client companies/industries, using great care and detail to ensure accuracy.  Screens client’s incoming calls and handles payroll administrative duties while working closely with the payroll team to provide exceptional service to our clientele. 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Answer incoming calls - Speaks with customers by phone or in person regarding payroll and other related areas.  Review the employee history and accurately answer the employee’s questions and concerns.

Processing of payroll using various methods, including check printing, packaging and shipping in accordance with internal quality control procedures.

Setting up of garnishments to appropriate employee(s) for proper compliance.  

Data entry of new hire packets and follow up with clients for missing paperwork.

Set up new hire files and process other administrative duties including changes for addresses, tax withholdings and direct deposit. 

Explain client communications in an understandable manner.

Interview employees concerning reporting errors and take appropriate action.

Satisfy agreed upon customer expectations and measurements for on-time and complete tasks, communications, and problem resolution for assigned client(s) and drive improvements.

Strongly link to internal support functions to coordinate flawless execution and delivery of client specific special packages (payroll).

Verify accurate counting of payroll items and preparation and ensure timely production and inventory are available.

Manage all allocations according to client requirements, including understanding the particular scenario, communicating and distributing to client and providing support internally to manage the allocation needs.

Provide support and resources to key roles and producing the highest committed level of client satisfaction.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation and resolution.

File paperwork associated to clients new hires and their payroll.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
• Design - Generates creative solutions; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Completes work in timely manner; Works quickly.                                               

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have proficient knowledge of Microsoft Office software; Payroll systems; Internet software and Human Resource systems.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.