Bilingual Customer Service Agent

WELCOME TO DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality. 

ABOUT DIAMOND RESORTS INTERNATIONAL®
Diamond Resorts International® (NYSE: DRII), with its network of more than 330 vacation destinations located in 34 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australasia and Africa, provides guests with choice and flexibility to let them create their dream vacation, whether they are traveling an hour away or around the world. Our relaxing vacations have the power to give guests an increased sense of happiness and satisfaction in their lives, while feeling healthier and more fulfilled in their relationships, by enjoying memorable and meaningful experiences that let them Stay Vacationed.™
Diamond Resorts International® manages vacation ownership resorts and sells vacation ownership points that provide members and owners with Vacations for Life® at over 330 managed and affiliated properties and cruise itineraries.

Join one of the fastest growing vacation ownership companies in the world, 
Diamond Resorts International® 
Stay Vacationed™ wherever your work takes you!

Diamond Resorts International® offers:
Excellent Compensation Plan 
Fantastic Employee Benefits after 30 days of hire  
Company matching 401K
New Company Acquisitions worldwide 
Resort Privilege Program (eligibility for travel discounts)
Career growth opportunities 
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BILINGUAL CUSTOMER SERVICE AGENT
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SUMMARY:

Seeking experienced bilingual customer service representatives to join our dynamic and growing reservations team. We offer our employees benefits after 30 days of employment and exciting opportunities for growth and developments. If interested please apply today. The Reservations Specialist is a key member of our Owner Services & Reservations Operations team. The Reservations Specialist is responsible for servicing a large volume of inbound calls from timeshare owners and rental guests, providing exceptional customer service and processing various reservation and payment transactions.

RESPONSIBILITIES:

• Service a large volume of inbound calls daily, providing exceptional customer service. 
• Process owner reservations, annual maintenance fee payments and mortgage payments. 
• Process rental reservations. 
• Accurately query and input data in a moderately complex computer system. 
• Make relatively simple mathematical calculations accurately using a 10-key calculator. 
• Communicate with various internal departments and external third-party service providers. 
• Perform other administrative duties as assigned by management.

QUALIFICATIONS:

• Intermediate level computer skills and familiarity with Microsoft Outlook, Excel and Word. 
• High School diploma, GED or equivalent.

SKILLS:

• Required bilingual in Spanish/ Portuguese
• Exceptional listening and written & verbal communication skills. 
• Advanced spelling and grammar skills. 
• Demonstrated ability to work in a fast-paced environment with ever-changing priorities. 
• Ability to multi-task with attention to detail and accuracy. 
• Ability to sit for long periods of time working on the telephone. 
• Positive, professional attitude and friendly, service-oriented demeanor. 
• Ability to work a daily 8-hour shift with non-standard days off to support our 7-days-a-week operation.
• Previous call center or customer service related experience, preferably in a timeshare or hotel/hospitality environment. 
• Multi-lingual capabilities (English, Spanish, Portuguese).

If you are passionate about providing a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!  

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Stay Vacationed™ wherever your work takes you!

Confidential Interviews will be arranged if required.
Equal Opportunity Employer