Marketing Concierge - Daytona
- Employer
- Diamond Resorts
- Location
- Daytona Beach, Florida
- Salary
- Competitive
- Posted
- Jul 30, 2015
- Closes
- Sep 28, 2015
- Industry
- Entertainment / Leisure, Hospitality
- Category
- Administrative, Front Desk, Marketing, Sales
Join one of the fastest growing vacation ownership companies in the world,
Diamond Resorts International®
Just say YES to an Opportunity of a Lifetime!
Diamond Resorts International® offers:
- Excellent Compensation Plan
- Fantastic Employee Benefits after 30 days of hire
- Company matching 401K
- New Company Acquisitions worldwide
- Resort Privilege Program (eligibility for travel discounts)
- Career growth opportunities
SUMMARY:
The Concierge provides the Sales Center with qualified members/prospects for timeshare presentations prior to their arrival to the resort. This team member provides general concierge services for all guests. The Concierge offers area information, books area attractions & various tourist-type reservations. The Concierge provides site information to guests.
RESPONSIBILITIES:
• Effectively and efficiently solicit, qualify and schedule guest for vacation ownership presentations.
• Meet the established minimum target quota on a weekly basis.
• Maintain the monthly budget VPG on all tours.
• Maintain a minimum qualified show percentage for the month.
• Collect a refundable deposit for each presentation booking.
• Maintain the minimum of outbound calls per day.
• Responsible for handling inbound and outbound calls daily.
• Assist with other clerical and analytic tasks as needed.
• Take ownership of personal behavior and weekly production levels.
• Effectively and efficiently complete and maintain all activity records, files and reports as required by the Activity Providers, Accounting department and Marketing department.
• Stock and maintain desk inventory.
• Adhere to the utmost professionalism when interacting with fellow team members/management as well as owners, members and guests.
• Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
• Familiar with all company programs, systems and resorts.
• Adhere to company and federal guidelines as they relate to the Do Not Call list.
• Ensure compliance with timekeeping, including clocking in & out procedures and attendance.
• Able to consistently apply training received on computer programs including, but not limited to, Atlas, Clarity, Oracle.
• Attend departmental meetings and training sessions as mandated by management.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Perform other duties as assigned.
QUALIFICATIONS:
• One (1) year previous telephone sales and/or timeshare industry experience.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.
PREFERRED QUALIFICATIONS:
• Previous sales or marketing experience.
• Previous experience in the hospitality or timeshare industry.
SKILLS:
• Excellent telephone etiquette skills.
• Must be friendly and have an outgoing personality.
• Highly self-motivated with an inner competitiveness.
• Ability to plan, schedule, confirm and collect monies for activities & events in an efficient manner.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.
If you are passionate about selling a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!
Diamond Resorts offers a very competitive benefits package and a FUN work environment!
NOW HIRING
Sales and Marketing Professionals
8 locations in Central Florida:
Cypress Pointe Resort
Daytona Beach Regency
Grand Beach
Grande Villas Resort
Liki Tiki Village
Mystic Dunes Resort & Golf Club
Polynesian Isles
South Park
Stay Vacationed™ wherever your work takes you!
Confidential Interviews will be arranged if required. Equal Opportunity Employer
Please Click to Apply