Member Relationship Officer

Job Description
POSITION SUMMARY
 
The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services that fulfills the member’s immediate and future financial goals. The Member Relationship Officer will generate leads, build new and maintain existing member relationships, resulting in a great member experience. 
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify,  recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships in accordance with the business strategy.
• Schedule time on the sales floor leading from the lobby, by greeting members, directing them to the appropriate areas of the Community Financial Center and ensuring that the member’s needs are met.
• Work with team to develop an acquisition strategy for new memberships and retention strategy for existing member accounts.
• Process member financial transactions; originate, process, and close all loans.
• Demonstrate sound judgment in loan origination by providing clear and detailed recommendations in accordance with underwriting guidelines while maintaining quality standards.
• Gather information, analyze facts and educate members on appropriate products/services to provide one point resolution to satisfy their needs.
• Identify risk for credit union losses through observations of transactions involving potential fraudulent activity.
• Work with internal  business partners to promote organizational strategies.
• Work in conjunction with the respective Community Development Officers to develop and strengthen relationships with community partners.
• Observe Credit Union guidelines, policies, and procedures in order to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Set example of professional behavior in keeping with credit union value statement. 
• Track and report weekly production outcomes on all products, services, and referral categories.
• Participate in meetings, conference calls and events as assigned
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

 
Other Job Functions:

• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
• Perform additional duties as assigned.
• Abides by all policies, procedures, and protocols set forth in the departmental, GTE Financial employee, operational and administrative policy manuals.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job.  Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Required Skills
KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Proven ability to effectively communicate in oral and written form.
• Proven ability to effectively interact with all levels of Credit Union personnel, industry peers, and members.
• Proven ability to gather, interpret, and solve complex problems.
• Ability to make decisions, takes action, and accepts responsibility for results.
• Must be able to handle complicated procedures while demonstrating good judgment and the ability to set priorities, evaluate results, and coordinate with others.
• Basic understanding of computer operations and programs. Demonstrated proficiency with computer keyboard.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities.

 
PHYSICAL REQUIREMENTS

• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Experience
EDUCATION/EXPERIENCE REQUIREMENTS

• High School graduate or equivalent. 
• 3-5 years previous experience in financial industry or related field.