Marketing Concierge - Orlando - Kissimmee and Celebration

Join one of the fastest growing vacation ownership companies in the world, 
Diamond Resorts International® 
Just say YES to an Opportunity of a Lifetime!

Diamond Resorts International® offers:

•     Excellent Compensation Plan 
•     Fantastic Employee Benefits after 30 days of hire  
•     Company matching 401K
•     New Company Acquisitions worldwide 
•     Resort Privilege Program (eligibility for travel discounts)
•     Career growth opportunities 

SUMMARY:

The Concierge provides the Sales Center with qualified members/prospects for timeshare presentations prior to their arrival to the resort. This team member provides general concierge services for all guests. The Concierge offers area information, books area attractions & various tourist-type reservations. The Concierge provides site information to guests.

RESPONSIBILITIES:
•    Effectively and efficiently solicit, qualify and schedule guest for vacation ownership presentations. 
•    Meet the established minimum target quota on a weekly basis. 
•    Maintain the monthly budget VPG on all tours. 
•    Maintain a minimum qualified show percentage for the month. 
•    Collect a refundable deposit for each presentation booking. 
•    Maintain the minimum of outbound calls per day. 
•    Responsible for handling inbound and outbound calls daily. 
•    Assist with other clerical and analytic tasks as needed. 
•    Take ownership of personal behavior and weekly production levels. 
•    Effectively and efficiently complete and maintain all activity records, files and reports as required by the Activity Providers, Accounting department and Marketing department. 
•    Stock and maintain desk inventory. 
•    Adhere to the utmost professionalism when interacting with fellow team members/management as well as owners, members and guests. 
•    Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications. 
•    Familiar with all company programs, systems and resorts. 
•    Adhere to company and federal guidelines as they relate to the Do Not Call list. 
•    Ensure compliance with timekeeping, including clocking in & out procedures and attendance. 
•    Able to consistently apply training received on computer programs including, but not limited to, Atlas, Clarity, Oracle. 
•    Attend departmental meetings and training sessions as mandated by management. 
•    Provide superior customer service in accordance with the Company DRIven to Excellence standards. 
•    Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests. 
•    Operate office machinery (i.e., computer, copy machine, fax machine). 
•    Perform other duties as assigned.

QUALIFICATIONS:
•    One (1) year previous telephone sales and/or timeshare industry experience. 
•    Computer proficiency in Microsoft Word, Excel and Outlook. 
•    High School diploma, GED or equivalent.

PREFERRED QUALIFICATIONS:
•    Previous sales or marketing experience.
•    Previous experience in the hospitality or timeshare industry. 

SKILLS:
•    Excellent telephone etiquette skills. 
•    Must be friendly and have an outgoing personality. 
•    Highly self-motivated with an inner competitiveness. 
•    Ability to plan, schedule, confirm and collect monies for activities & events in an efficient manner. 
•    Excellent customer service skills. 
•    Excellent interpersonal and communication skills. 
•    Time management; the ability to organize and manage multiple priorities. 
•    Problem analysis and problem solving skills. 
•    Initiative and adaptability. 
•    Detail oriented.

If you are passionate about selling a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!  

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

NOW HIRING 
Sales and Marketing Professionals
8 locations in Central Florida:
Cypress Pointe Resort
Daytona Beach Regency
Grand Beach
Grande Villas Resort
Liki Tiki Village
Mystic Dunes Resort & Golf Club
Polynesian Isles
South Park

Stay Vacationed™ wherever your work takes you!
Confidential Interviews will be arranged if required. Equal Opportunity Employer

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