Branch Manager - Brevard County

Position Summary: 
Oversees and directs the operational and facility-related functions of the Branch including: budgeting, financial management, staffing, volunteer recruitment, inventory control, facility maintenance and overall supervision. Obtains optimum performance of the team and maximum utilization of all resources. Also responsible for the oversight of the Warehouse Lead Person, warehouse staff and drivers.

Principal Duties & Responsibilities:  

Warehouse Management

• Supervise the Warehouse Personnel in servicing the agencies in an efficient and customer-focused manner.
• Oversee the maintenance program that will ensure all vehicles, equipment and facilities are adequately maintained.
• Oversee the implementation of a safety program for staff and volunteers.
• Oversee Agency Relations and ensure excellent customer service is provided to partner agencies coordinating with the Agency Relations Manager.
• Oversee and manage the Volunteer Services area.
• Oversee Product Sourcing in coordination with the Director of Food Sourcing and Strategy to ensure that additional sources of product continue to flow through the Food Bank and that goals are met or exceeded.
• Manage, motivate and develop staff. Conduct performance appraisals, coach staff in the development and execution of plans.
• Monitor and control inventory, including TEFAP, and ensure that all documentation is accurate.

Planning and Evaluation

• Coordinates annual branch and individual staff goal planning and periodic evaluation processes. Advises staff and Chief Operating Officer on goal achievement.
• Promote total quality management concepts within all operational and facility-related areas.

Administration

• Ensures compliance with organization policies and procedures.
• Ensures compliance with Federal, State, County, OSHA laws and A2H standards.
• Establish and maintain department budgets.
• Advise Chief Operating Officer (for authorization) on non-budgeted activity.
• Provide justification for capital expenditures.
• Coordinate efforts and work effectively with all departments.
• Inform the organization of issues involving the Branch.

Personnel and other Support Services 

• Works closely with Human Resources to ensure compliance with regulations governing employment.
• Performs discipline and termination procedures with performance-problem staff.

External Community Relations 

• Represents the Food Bank in various community meetings.
• Works with the Advisory Board to improve operations and community support.

Leadership 

• Demonstrates a clear understanding of internal and external customers by listening and responding to their needs in a timely manner. Is an outstanding customer service role model.
• Ensure that the responsibilities and accountability are defined and understood.
• Establish goals or objectives for each department member, monitor progress and provide necessary coaching and guidance to enable them to meet these goals.
• Create a positive work environment where two-way open communication and a strong sense of trust are established.
• Clearly communicate the goals and objectives of the Food Bank so everyone is clear on the big picture.
• Recognize employees who meet or exceed performance expectations by positive reinforcement.
• Ensure each team member is fully trained on the skills necessary for them to succeed.

Job Specifications:

1. Four year college degree or equivalent-related experience.
2. Minimum of 5 years managerial responsibility in operations/warehousing/logistics.
3. Minimum of 3 years supervisory responsibility.
4. Valid driver’s license.
5. Proficient planner and highly organized.
6. Excellent written and oral communication skills.
7. Proficient in Word and Excel.
8. Excellent leadership qualities.
9. Ability to travel locally to perform position responsibilities.
10. Commitment to understanding and supporting the Food Bank mission.
11. Ability to work nights and weekends as needed.

Competencies: 

Analytical Ability 

• Readily synthesizes complex or diverse information 
• Separates “assumptions” from “hard evidence” in gathering data 
• Categorizes information into groups having similar qualities or attributes

Coaching Ability

• Encourages people to set improvement targets, and helps individuals reach them
• Finds ways to guide people in a language and way that they will understand
• Makes themselves freely available for counseling or coaching support when needed 

Communication

• Takes time to walk around and listen to employees
• Uses multiple channels to get messages across to people    
• Is effective at determining the underlying meaning in a communication

Creativity/Innovation

• Brings creative approaches to decision-making
• Can think laterally
• Extrapolates from experience when facing new challenges 

Customer Focus    

• Continually improves processes in order to meet and exceed customer expectations
• Actively identifies internal and external customer needs
• Tries to improve processes by carefully listening to customers

Leadership Ability

• Likes to encourage people to come up with their own conclusions
• Helps and encourages people to take on tasks and goals that will challenge them
• Gives people plenty of room to stretch themselves and learn different skills

Planning and Organizing

• Sets aside time for thinking, planning, and action
• Designs flexible time into their day to re-schedule or re-prioritize
• Paces themselves so they can meet goals or deadlines

Results Focus

• Is quick to identify and put a stop to wasted effort or effort that does not produce valuable results
• Encourages people to think about whether all of their efforts are adding value
• Demonstrates consistent enthusiasm for achieving results

Work Environment:
Office, warehouse and travel environments.

Please send a cover letter and resume below.

Disclaimer: 
The statements included in this Job Description are intended to describe the general nature and level of the work being performed by the person assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.