Guest Experience Host - All Departments (Part-Time)

Merlin Entertainments is offering you this exciting opportunity to be part of the day to day operation of our exciting new attraction.

The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.  

SEA LIFE is the world’s largest aquarium brand with more than 40 attractions across the world. Each attraction opens a window into the magical world beneath our seas.

Madame Tussauds is the ultimate celebrity interactive experience, where you can get up and personal with A-list celebrities, sporting legends, political heavyweights and historical icons.

Welcoming more than 40 million guests a year, our attractions are the embodiment of everything our business stands for, and talented and motivated people are what really bring our attractions to life.  We are recruiting Attractions Hosts for all three attractions, across a range of departments.

The Role

Attraction Hosts are part of a team that delivers world-class and unique experiences to our guests. Attraction hosts are passionate people who embody the Merlin Entertainment values of caring, taking ownership, and loving what they do.  Attraction Hosts enjoy providing exceptional guest service at all times, delivering the first impression of The Orlando Eye, Madame Tussauds and Sea Life Aquarium to our guests.  

We are looking for Part-Time Attraction Hosts in the following positions:

•  Admissions
•  Retail
•  Guest Experience
•  Events
•  Rides
•  VIP
• Street Sales

Duties will include:

• Promoting Merlin Entertainments policy of quality guest care by ensuring a courteous, efficient, helpful and entertaining service to our guests.

• Demonstrated ability to manage groups while remaining calm and relaxed.
• Requires the ability to multi task and have a flexible, calm and effective response to conflicts or    difficult situations.
• Quick, flexible learner who enjoys the working with guests.
• Enthusiasm in the delivery of incredible world class experiences.
• Must be willing to work flexible hours, including holidays, evenings and weekends.

The Person:

The successful candidate will be self-motivated with excellent communication, negotiation, planning and organizational skills with an outgoing and professional personality. You will value fun, be innovative, and enjoy working with our guests. You will be confident in your ability to assist in creating an exceptional experience for our guests on a daily basis. As a team player you’ll need to be flexible to working hours, have the ability to work under pressure, meet deadlines and act with flair and initiative. 

In return, you can expect a great benefits package including the Merlin Magic Pass, Recognition Awards and continued growth of joining an exciting, global organization.  As a team player, you will be able to work flexible hours including evenings, holidays and weekends.