IT Implementation and T3 Support Specialist
- Employer
- Diamond Resorts
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Feb 12, 2016
- Closes
- Apr 05, 2016
- Industry
- Hospitality, Technology
- Category
- IT
Join one of the fastest growing vacation ownership companies in the world,
Diamond Resorts International®
Improving Lives Through the Power of Vacations!
Diamond Resorts International® offers:
- Excellent Compensation Plan
- Fantastic Employee Benefits after 30 days of hire
- Company matching 401K
- New Company Acquisitions worldwide
- Resort Privilege Program (eligibility for travel discounts)
- Career growth opportunities
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IT IMPLEMENTATION AND T3 SUPPORT SPECIALIST
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SUMMARY:
The role of the IT Implementation and T3 Support Specialist is to work with the Global Technology Team to provide Technology Implementation including Training and Support for DRI Clarity and ATLAS systems worldwide.
RESPONSIBILITIES:
- Deliver implementation and Support of technology solutions and updates to the DRI community.
- Deliver on-the-job, classroom and on-line training events.
- Contributes to the design, creation, and maintenance of support materials.
- Provides feedback and input to the ATLAS/Clarity systems development team.
- Provides Tier 3 support for issues raised via the European Help Desk and U.S. Support Center.
QUALIFICATIONS:
- High School Diploma/GED.
- A minimum six (6) months of experience as a Clarity/ATLAS user.
- Passport.
- Driver’s Licenses (non-commercial) - must be state-specific.
- 75% travel required.
SKILLS:
- Ability to present & train in a professional and effective manner
- Ability to work on-the-job with DRI team members implementing ATLAS & Clarity systems into their working environment
- Understanding of the Timeshare business and DRI in particular
- Confident, strong and dynamic personality with the ability to lead by example
- Ideally have a working knowledge of DRI Clarity & ATLAS systems from within existing or previous job functions
- Able to demonstrate a high level of attention to detail in producing documentation
- Second Language an advantage, but not essential
- Possess excellent communication skills both verbal & written
- Be comfortable communicating at all levels within the company
If you are passionate about providing a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!
Diamond Resorts offers a very competitive benefits package and a FUN work environment!
Confidential Interviews will be arranged if required.
Equal Opportunity Employer