Quality Control Inspector
- Employer
- Hotelbeds
- Location
- Champions Gate, Florida (US)
- Salary
- $11.00 per hour
- Posted
- Mar 08, 2016
- Closes
- May 07, 2016
- Industry
- Hospitality, Real Estate
SUMMARY: The quality control home inspector is responsible for the on-going inspection of vacation homes to ensure the quality standards are consistently being met by all suppliers. The Inspector will create daily reports with detailed notes and photos to be used to communicate with our suppliers and to follow up on any issues reported.
RESPONSIBILITIES AND DUTIES:
Arrival Inspections:
- Complete 15-20 private vacation villas inspections daily with detail reporting handed in at the end of the shift
- Report outstanding quality issues immediately to individual supplier and homes manager/supervisor
- Photograph exterior and interior of home, including living areas, kitchen, bedrooms, bathrooms, garage, pool area (follow inspection list)
- All issues are to be entered into the Hotelbeds Altas system to keep log and to follow up with suppliers
- Download all photo inspections by DOA, & Villa address
- Spot check maintenance board and reports various times per week to ensure any issues are being dealt with correctly
- Collaborate with maintenance/packs coordinator to ensure 90 to 100% of packs are prepared prior to date of arrival
- Key Collection from Suppliers Center as needed for DOA
- Other duties and responsibilities may be added depending on the needs of our work environment and as assigned by your supervisors
Complaint Inspections:
- Liaise with guests, property manager and holiday rep to resolve complaints on villas
- Determine if the issues can be addressed or if there are too many issues to rectify
- Liaise with property manager to move guests if warranted
- Photograph the issues and also entire villa
- Document the complaint and resolution in Atlas
WORKSKILLS:
- Strong organizational skills and the ability to handle multiple tasks effectively.
- Working knowledge of Word and Excel programs.
- Strong people skills, good phone etiquette, follows direction, meets deadlines.
- Strong communication and grammar skills.
- A valid Driving license.
- Spanish a plus
WORK ENVIRONMENT: Professional, business setting in Homes Welcome Center.
COMPUTER EXPERIENCE REQUIRED: Must have very good Microsoft office skills.
EDUCATION and/or EXPERIENCE: High School Diploma or GED, homes management experience preferred but not mandatory or hotel room quality control
LANGUAGE SKILLS: English required, Spanish is a plus. Ability to read and comprehend simple instructions, short correspondence, and memos, ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment can be high.
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