Administration & Compliance Specialist

My Florida Regional MLS is the largest Multiple Listing Service in Florida, with over 44,000 subscribers, Owned by 14 Shareholder REALTOR® Associations/Boards in Central and Southwest Florida. My Florida Regional MLS offers a comprehensive suite of productivity and marketing tools to professionals in the real estate industry.

Job Title:   Administration & Compliance Specialist

Job Overview:   We are tasked with maintaining the accuracy of Realtor and Office records, making listing changes/corrections in the MLS database and the compliance of the MFRMLS Rules and Regulations.  We are seeking a positive, professional and collaborative customer service oriented individual that is committed to going the extra mile in order to assist our Stakeholders in our shared endeavor of providing world class service.  If you feel we may be a good fit, please read the key responsibilities and competencies we strive for!

Key Responsibilities:

• Manage calls (inbound and outbound) regarding questions on MLS listings and compliance of MLS rules and regulations
• Manage multiple email folders
• Maintain accurate membership records from Shareholder Associations
• Provide efficient and courteous service to anyone you interact with
• Add new listings and complete listing changes in the Multiple Listing Service database
• Liaison for other departments and association staff as a subject matter expert of the MFRMLS Rules and Regulations
• Monitor and review listings to ensure compliance of MFRMLS Rules and Regulations 
• Act as a point of escalation to review, research and respond to customer issues from other departments

Joining Date: Immediately

Nature: Administration/Compliance

Employment Status: Full-Time Job

Reporting line: Administration & Compliance Supervisor   

Key Competencies:

• Previous real estate experience preferred
• World class customer support experience required
• Proficiency in MS Office products
• Ability to learn proprietary software when provided direction
• Proper phone etiquette
• Exceptional oral and written communication skills 
• Attention to detail with a high level of accuracy
• Ability to connect patterns to recognize differences
• Effective listening
• Ability to collaborate with others to arrive at a best decision
• Ability to adapt to change