Customer Service Representative / Account Manager
- Employer
- Paylocity
- Location
- Lake Mary, Florida
- Salary
- Up to $15/hour with benefits
- Posted
- Apr 05, 2016
- Closes
- Jun 04, 2016
- Industry
- Accounting, Technology
- Category
- Call Center, Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS?
- Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
- Is going the extra mile part of your life philosophy?
- Do you thrive in a fast-paced, constantly adapting environment?
- Do you want to do important work every day – but do it in a casual work environment where you can wear jeans?
We look for charismatic, passionate people to join this award-winning team!
The Client Services Account Manager is the main point of contact for our clients, and plays a key role in providing support to our clients on Paylocity’s Payroll and HR products and services. On a daily basis you are communicating with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team, and in the role interact with other departments to provide a seamless service experience to our clients.
While you absolutely need computer skills, and ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career! This role is ideal for those from other payroll services bureaus with a strong history of excellent performance, those from the hospitality, retail, or other service-based industries, or high energy college graduates with the appropriate coursework. We provide 6 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services.
Performance Objectives:
- Provide thorough, accurate and ethical customer support to our clients
- Develop and maintain strong relationships with clients and team members
- Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions to our clients
- Master our web-based products and software applications while working on multiple monitors and applications simultaneously
- Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
- Assist with special projects as assigned
- Work overtime as needed, especially during year-end (October – February)
- Other duties as assigned
Experience and Skills
- A passion for excellent customer service and desire to do important work in an environment of change
- Strong communication skills, both verbal and written are critical in this role as you will be communicating both by phone and email daily
- Organization, self-motivation and self-management skills are absolute essentials in our fast-paced environment
- Mathematical aptitude as well as an ability to problem-solve and troubleshoot effectively are a must
- Computer skills, including Windows and MS Office programs required
- Experience in a client/customer facing role within a service industry (service bureau, hospitality, retail, etc.) or commensurate experiences very helpful
- High School/GED diploma required. College degree a plus!
Keywords: "customer service", payroll, excel, mathematics, "service center", "client services", "service bureau", "paychex", "adp, "customer support"